Caregiver Coach

**Home Instead **is a leading provider of high-quality, relationship-based in-home care for ageing adults and people with degenerative conditions. Home Instead Geelong was founded by Giovanni and Giselle Siano in 2018 and now employs over 350 people in the Geelong region, with offices in Geelong West, Clifton Springs and Torquay.

We help with a range of personal and lifestyle needs while providing welcome companionship for ageing adults. Services include assistance with personal care, light household duties, meal preparation, medication reminders, and transport to appointments, shopping and social outings and care management. We also provide specialist care to people with disability and degenerative conditions, including Dementia, Parkinson's disease, MND, MS and Palliative care at home.

Home Instead Geelong won the most prestigious ‘Business of the Year 2021’ and the ‘Emerging Business (under 3 years) awards in the Geelong Business Excellence Awards, a prestigious award which celebrates the achievements of businesses in the Geelong region. More recently Home Instead Geelong won the Customer Service Award** **in the 2022 Community Achievement Awards for Regional Victoria.

**About the role**

Due to rapid expansion of the business, an exciting career opportunity exists for an energetic, self-motivated, and organised team member who loves nothing more than supporting and coaching our wonderful CAREGivers network.

As a **CAREGiver Coach **for Home Instead you would be closely supported by an experienced team. The CAREGiver Coach will provide support, coaching & guidance to CAREGiver’s whilst driving communication and recommendations through close observations to the People, Culture & Development Team Leader and Care Service Managers and Operations (scheduling) team.
The role serves an integral part of the Home Instead team ensuring the highest levels of safe & quality support and customer service is provided to our clients.

**What we offer**:

- ** Access to Sonder**, a confidential EAP support service available 24/7. This service includes a self-help library, location-based safety support, and on-demand support from a team of medical, mental health, and safety professionals via call and chat. This benefit extends to all our employees and their families.
- ** Comprehensive on-the-job, in class and online training** provided by our in-house world class trainers
- ** Leadership training** and further career progression opportunity.
- ** Flexible working arrangements.**:

- ** Birthday day off paid.**:

- ** Salary packaging benefits** (Novated leasing)
- ** Peer Mentor **to support you along your journey
- ** A supportive team local to you.**:

- ** 24-hour phone support** from our offices located in Geelong West and Clifton Springs to provide a better and even more localised support to our amazing CAREGivers
- ** Be a part of a growing and highly dynamic organisation, named as Geelong’s ‘Business of the Year 2021’**

**Skills and experience**
- Cert III in Individual Support or higher qualifications
- Demonstrated experience in using equipment related to Aged Care (lifting hoists, mobility, disability and rehabilitation equipment)
- Highly efficient and organised with proven time management skills.
- Strong engagement, influencing, coaching and leadership skills
- Ability to manage time effectively, and optimize work priorities
- An effective communicator with excellent customer service skills and demonstrated problem solving abilities.
- Able to demonstrate your ability to work both autonomously and as part of a team.
- Experienced in identifying appropriate services, working within multidisciplinary teams across health and community services sectors is preferred.
- Must possess a valid driver’s license

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