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Associate Client Development Manager
2 weeks ago
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.
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Job Details
Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else Combining our expertise in human understanding with sophisticated technologies, Kantar’s 30,000 people help global organisations succeed and grow
Through proprietary digital panels and research products and services, The Lightspeed division delivers valuable data to help businesses make informed decisions. We are now the largest provider of online research in the world. Our progress presents new and exciting opportunities, requiring creativity, new technologies, thought leadership, innovative solutions and operational excellence.
The Associate Client Development Manager serves as the primary business contact for clients and is responsible for account management and client happiness. This role is encouraged to consistently provide excellent customer service to our external clients’ accounts, as well as represent client needs and goals within the organisation to ensure quality. In addition, the role will establish and build close working relationships with clients to encourage new and repeat business opportunities.
Role/ Responsibilities
The role incorporates the following elements:
- Developing and implementing a client retention and growth plan to identify potential areas for improvement and appropriate sales or marketing-related activities
- Liaison f2f with end clients as well as direct clients to be the face of the business and contribute ideas to brainstorming sessions internally and externally
- Developing a positive ongoing client relationship
- Presenting company credentials, training and developing the client on the agreed Lightspeed processes and procedures for the efficient running of projects
- Identify gaps in client-service processes (both business development and client operations) and recommend improvements.
- Providing knowledge of Lightspeed panel and feasibility / pricing approach to the client and their project managers/client servicing managers/directors
- Work on some of the clients briefs to ensure that Lightspeed contributes to the research design and that the proposals are accurately turnaround within a mutually agreed timescale
- Communicate optimally with the client, empathising with their needs and action the appropriate method to meet their requirements and objectives.
- Assist to maintain existing account relationships to insure they remain healthy, productive and mutually beneficial, with a goal of securing repeat business and achieving targeted revenues
**Qualifications**:
- Knowledge of the market-research industry
- Ability to develop rapport with client management and maintain strong working relationships. Optimally handles client expectations;
- strong communication and account management skills;
- Able to negotiate or mediate discussions competently, making concessions while accomplishing goals and protecting interests.
At Kantar, we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market driven and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
Location
Sydney, Hickson RoadAustralia
Kantar Rewards Statement
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.
We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.
