Team Leader

**Job no**: 526694
**Brand**: Corporate Traveller
**Work type**: Full time
**Location**: Victoria
**Categories**: Corporate & Group Travel, Leadership

**Corporate Traveller** is the only travel management company focused exclusively on SME businesses. As part of the **Flight Centre Travel Group’s** corporate division, Corporate Traveller stands as one of FCTG's top-performing brands globally.

Our goal is to lead the SME market, offering a faster, simpler, and more seamless end to end travel experience, while consistently delivering value to decision-makers, travellers, and bookers.

We combine personalized, local service with cutting-edge technology, providing our clients with exceptional choice and value—all backed by the strength of the FCTG family.

**About the Opportunity: Corporate Traveller Team Leader**

A Team Leader is the customer, operational and technical expert. They lead with a customer-centric mindset and display sound commercial and business sense to drive customer and people-related outcomes and business goals.

The Team Leader lives and breathes the Corporate Traveller “DNA” and maintains a culture of support, safety and success. They are instrumental in the development and performance of their people and the growth, profitability and retention of their customers.

Their leadership capabilities build and nurture relationships both internally and externally for the betterment of the Corporate Traveller brand.

**You will be responsible for**:

- Understanding and driving team and area business plans, key performance indicators and key business deliverables
- Coaching, developing and motivating team members in a supportive environment
- Maintaining the financial health of the business
- Developing multi-level relationships with both internal and external customers
- Identifying gaps and opportunities for continuous improvement
- Assessing, troubleshooting and providing solutions to a varying range of customer scenarios
- Ensuring all functions deliver a compelling customer experience to maximise the opportunity for retention and customer satisfaction
- Delivering Corporate Traveller’s marketing and product strategies and ensuring they are best optimised within the business

**You will have**:

- Extensive travel industry experience across domestic and international
- Proven track record of strong leadership and the ability to maintain strong communication with team members
- Understanding and driving team and area business plans, key performance indicators and key business deliverables
- Assessing, troubleshooting and providing solutions to a varying range of customer scenarios
- Drive and ambition to achieve and exceed goals
- Excellent communication skills
- Superior presentation and negotiation skills
- The ability to manage change
- A high degree of emotional intelligence
- Sound business acumen
- A proven track record in customer connections and an ability to deal with a diverse range of clients

**What’s in it for you**:
$80,000pa base plus uncapped incentives; overall OTE $110,000pa + super
- ️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability

Development: Individualised Learning & Development pathway options

Access to ' Learning' for ongoing skills development: over 24,500 courses in over 20 languages

Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within

Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

Mental Health: Support and Employee Assistance Program for staff and family

Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)

Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
- Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies.