Assistant Housekeeping Manager

**Company Description** Join** us at Accor, **where** life pulses **with** passion**

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

**Hospitality** **is** a **work** of **heart**,**
**Join** us and **become** a **Heartist**®.**

The position is responsible for assisting in managing the department in a professional, efficient and flexible manner. They will also be responsible for ensuring maximum guest satisfaction and high standards of cleanliness throughout the hotel, which is achieved through consistent planning, organizing, directing, and controlling the Housekeeping Department operations and administration.
- Supervises the upkeep of the entire property premises to maintain an immaculate and luxurious state according to the property Brand Standards.
- Ensures the smooth operations of all Housekeeping sections by performing all tasks in adherence with the code of ethics.
- Upholds a flawless impression and perception of the property’s products, services and colleagues.
- Establishes the foundations of Housekeeping operations through detailed planning of work and maintenance schedules, supervision of the team and proper organization and delegation of duties.
- Assists in inventory control, purchasing, and disbursement for all aspects of housekeeping operations.
- Assists in administering the hotel’s lost and found system.
- Assists in the preparation of duty rosters, vacation planning and scheduling and public holiday scheduling.
- Assists in the maintenance of efficient administration.
- Assists in the selection training and evaluation of team Heartists.
- Perform other duties as assigned.

**Qualifications**
- Minimum 4 years of relevant industry experience
- Experience in luxury hotel/resort environment preferred.
- Good command of English in both oral and written.
- Working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, Word) and Opera PMS.
- High level of confidence and strong interpersonal skills to handles all levels of communication to colleagues and guests.
- Able to resolve problems and make decisions confidently.
- Uses sensitivity and discretion in supporting guests’ needs.
- Leadership skills - collaborative, enabling, and entrepreneurial.
- Career focused, wanting to grow and develop, self-motivated.
- Flexible, willingness to embrace and responds to change effectively.

**Additional Information** Why work for Accor?**

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

**Benefits Your Way**
- Immediate access to global accommodation and F&B discounts
- #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
- Recognition of service anniversaries and Accor Tenure Milestones.

**Our Commitment to Diversity & Inclusion.**

We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.