Team Manager

**Team Manager - Personal Injury -** Kingston, ACT**

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

**About the Role**:

- Champion exceptional customer service while ensuring compliance with risk policies, legal, and regulatory obligations.
- Utilize technical expertise to enhance the customer experience and continuously strive for service excellence.
- Foster strong relationships and open communication with cross-functional teams to ensure collaboration and alignment.
- Inspire and mentor your team, promoting growth in negotiation, customer service, and technical skills.
- Act as a trusted escalation point for complex queries and complaints, identifying root causes and offering thoughtful solutions while ensuring regulatory compliance and service standards

**About You**:

- Extensive experience within your designated functional area, bringing both expertise and a passion for growth.
- Confidence in making decisions independently and collaboratively, taking ownership of the outcomes, whether anticipated or unexpected.
- A keen eye for detail, ensuring nothing is overlooked and everything is managed to the highest standard.
- Masterful at planning, prioritizing, and organizing your tasks, efficiently balancing competing resources and demands with grace.
- Adept at interpreting complex information and responding with thoughtful, well-considered actions

**Benefits and perks**
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program
- own a piece of your employer
- For more details about our benefits, visit the Allianz Careers site.

**About our culture**

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

**Job Level**:

- Management

**Location**:

- Kingston, ACT, AU, 2604

**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 72982

**Position Cluster**:

- Non-Executive