Passenger Services Supervisor

**Overview**

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 200 locations in over 37 countries, across six continents. But at the heart of our business is our people. If you are seeking a role with opportunities to learn and develop, this could be the beginning of an exciting journey.

Deliver high performance standards around all aspects of Passenger Services, providing great leadership skills, training and support to the operations and management team.

You will be responsible for work as assigned to them and their responsibilities will include, but will not be limited to:

- Maintain a strong safety culture within the workforce - driving WHS and security awareness and compliance.
- Co-ordination of pre and post flight procedures to maintain the highest possible levels of service to client airlines.
- Ensure productivity and performance criteria are met in the designated area of responsibility, including regular operational reporting.
- Being responsible for the control and supervision of staff, organizing and coordinating work within your area responsibility.
- Undertake other Flight Operations duties, passenger check in, baggage services, flight arrival/departures & general duties in accordance with the requirements of the business.
- Responsible to the Passenger Services Manager.
- Responsibility for daily rostering and duties allocation.
- Participate in initial staff interviews and selection.
- Perform staff assessments, performance appraisals and counselling where required in accordance with company guidelines.
- Liaise with Customer Airlines representatives to ensure delivery of quality service product.
- Administrative projects as directed.
- Administrative tasks as required.

**Safety, Security and Compliance**

All employees have a responsibility and duty whilst at work to:

- Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
- Co-operate with their manager / supervisor in order to allow them to perform or comply with any legal requirements imposed on the company.
- Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety or welfare reasons.
- Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
- Report any hazards, near misses, incidents, accidents or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.
- Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
- Fully understand the company health and safety policy.
- Attend training courses as may be arranged by the Company.
- Engage with MORSE and follow our code principles.

You can find these detailed in our Health and Safety Manual

**Qualifications and Experience**
- A minimum of 2 years of supervisory experience
- Strong leadership skills and focus.
- Excellent interpersonal, verbal and written communication skills.
- Experience dealing in industrial relations matters (preferred).
- High level leadership abilities.
- Interpretation of EBA and understanding of IR legislation.
- Excellent organisational and time management skills.
- High level attention to detail.
- High level customer service delivery.
- Strong work ethic and positive attitude

**Diversity**

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

**Application instructions