Hardship & Collections Consultant

Permanent full-time positions
- Based at Bedford Park or ParramattaHybrid working after 6 months

**How will I help?**

Westpac is always on the lookout for Aboriginal and Torres Strait Islander Identified job seekers to Join Our Mob.

In your new role, you will be making outbound calls and taking inbound calls from customers across different product portfolios, aiming to recover overdue balances. You'll use various tools and methods, like negotiation and questioning skills, and you'll also provide or refer customers for hardship assistance or suggest they seek independent financial advice. It's all about showing empathy and emotional intelligence to help our customers maintain their relationship with the bank.

Your goal as a Hardship & Collections Consultant is to ensure that customers achieve fair, timely, and relevant outcomes to regain their financial health, while also protecting our business by safeguarding the Group's assets.

hese positions can be based at either Bedford Park (SA) or Parramatta (NSW), with hybrid working available after six months. You will work on a rotating roster with shifts between 7:45am - 7:30pm (SA time) Monday to Friday, with the occasional Saturday shift.

**What’s in it for me?**

You’ll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
- Prior experience in a collections/customer service environment.
- Great communication skills, both verbal and written
- Strong interpersonal and negotiation skills
- Motivation and a genuine interest to delivery outstanding service to your customersEagerness to learn and willingness to be a part of a supportive and collaborative team

**What’s it like to work there?**

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and transformative success stories to create better futures together.

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.

We’ll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you’re in control of where you start and how you’ll grow.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

Hear from some of our people and their experiences working with us.

**How do I apply?**

Start here. Just click on the **APPLY**or **APPLY NOW**button.

**Do you need reasonable adjustments during the recruitment process?**

**Reconciliation at Westpac Group**

Our vision for reconciliation is an Australia where Aboriginal and Torres Strait Islander peoples have equitable economic participation and financial wellbeing. We seek to achieve this by listening to, learning from, partnering with, and elevating Aboriginal and Torres Strait Islander voices.

At Westpac Group our aim is to help Aboriginal and Torres Strait Islander Australians succeed by valuing culture, helping Indigenous employees build meaningful careers, providing better banking experiences for our Indigenous customers, and backing Indigenous business.

Westpac has been granted an S126 Exemption to sections eight (8) and fifty-one (51) of the Anti-Discrimination Act 1977 (NSW); this allows us to advertise and recruit this role exclusively to Aboriginal and Torres Strait Islander applicants.

Westpac Group acknowledges the Traditional Owners as the custodians of this land, recognising their connection to land, waters and community. We pay our respects to Australia's First Peoples, and to their Elders, past, present and future.