Eoi - Manager - Workforce Support

Division: Estate Management- Location: Wollongong, NSW, AU, 2500- Req ID: 66119- Temporary full-time (Maternity Leave) up to 12 months. 35 hours per week.
- Location: Parramatta, Sydney CBD, Wollongong or Newcastle. Flexible and hybrid working options available.
- Salary $120,859 to $133,183 plus super and annual leave loading. Clerk Grade 9/10.

**Expressions of interest are being sought from current NSW Public Sector employees (ongoing and temporary) who would like to be considered for this temporary employment opportunity.**

**About us**

At NSW Trustee & Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

**Our commitment to diversity**

**About the team**

The Estate Management Division makes financial and legal decisions for people who are unable to on their own, or with support, when NSW Trustee & Guardian is appointed as their financial manager by a court or tribunal. The team also oversees people who are appointed to privately manage the finances of another person. The division delivers high quality financial management service using a customer-centred approach and is delivered by:

- Customer Foundation
- Customer Independence and Support
- Private Management
- Proactive Customer Management
- Customer Specialist Centre

**About the role**

The Manager, Workforce Support is responsible for leading and managing the workforce support team to implement and support workforce strategies and the operational plan for Estate Management. Deliver analysis and evidence-based insights to facilitate and support workforce management ensuring resourcing needs align with business requirements and optimal service is provided and maintained to customers.

For more information about the position, view the role description.

**About you**

Ideally, you will possess tertiary qualifications in Human Resources and have extensive experience delivering strategic human resources and/or workforce planning in a multi-faceted environment. You will possess strong leadership skills and excel at developing and maintaining effective relationships with diverse leaders, influencing their practices and, ultimately, improving customer outcomes. Your advanced project management skills will enable you to achieve improvements in workforce plans, identify resourcing gaps and forecast future staffing needs. Excellent verbal and written communication skills are essential to build and maintain relationships with the People & Culture team and other business areas.
- Has experience leading, managing and driving the overall performance of a team by providing supervision and guidance, implementing agreed performance plans, key measures and by promoting a customer-centred approach to supporting workforce management.
- Will actively engage with the Estate Management Leadership Team to identify and develop operational and supporting strategies, evidence and insights into external and internal stakeholders to facilitate operational workforce planning and analysis to manage staff and plan workforce improvements.
- Has experience planning divisional strategies and establish processes to improve strategies, systems and evidence-based approaches to workforce management support.
- Will collaborate with the People & Culture to ensure human resource analytics and workforce indicators are accurate, establishment data is maintained and staffing aligns with operational needs and budget allocation.
- Can analyse human resource data to provide evidence-based advice and forecast future staffing needs across the division, identifying trends and gaps that may impact the delivery of quality customer service.
- Will liaise with People & Culture to assist in facilitating staff recruitment, development and review of role descriptions and learning and development needs of staff are identified and training provided, including the delivery of mandated or essential training.
- Will proactively build and maintain relationships with the People & Culture, other business areas and service providers to improve reporting practices and the data capabilities of NSW Trustee & Guardian.
- Can work effectively with team members towards continued development and provide feedback and advice on work undertaken and contribute to a seamless end-to-end planning strategy that is client orientated and outcomes focused.

Sound like you? We would love to hear from you

**Essential requirements**
- Tertiary qualifications in Human Resources and/or equivalent experience gained working in a similar role.
- Understanding of NSW Trustee & Guardian’s key services and customer base including experience working and/or supporting people with disability, vulnerable or older people.