Receptionist

**About Us**:
We are a dedicated and passionate pediatric occupational therapy centre focused on providing high-quality, personalised therapy services to children. Our goal is to enhance the lives of children and their families by helping them reach their full potential in everyday activities. We’re seeking a dynamic and compassionate individual to join our team as a Receptionist. This is an excellent opportunity for someone who is passionate about occupational therapy and eager to contribute to the success of our practice. There is also the possibility for this role to expand into therapy aide duties, offering hands-on experience working directly with children in therapy sessions.

**Position Overview**:
As a Receptionist, you will play a crucial role in creating a welcoming and organized environment for both families and staff. Your responsibilities will include managing appointments, greeting clients, handling phone inquiries, and providing administrative support to the therapists and Client management. This role is ideal for someone studying Occupational Therapy (OT), as it provides an opportunity to gain exposure to the field while working in a clinical environment. Previous administrative experience is preferred, and the ability to multitask in a fast-paced setting is key.

Additionally, there may be opportunities to assist with therapy sessions as a Therapy Aide, depending on the needs of the clinic and your skills. This can include supporting therapists in delivering therapeutic activities and assisting with the transportation of clients to and from the clinic.

**Key Responsibilities**:

- Greet and welcome families and clients with a warm, professional demeanor.
- Manage client appointments, including scheduling, rescheduling, and cancellations.
- Answer phone calls and respond to general inquiries in a friendly and efficient manner.
- Maintain client records and ensure accurate, up-to-date information.
- Provide administrative support to the team, including preparing client paperwork and therapy materials.
- Coordinate with therapists and other staff to ensure smooth daily operations.
- Handle billing and NDIS claims, and other office duties as required.
- Assist with maintaining a clean, organized, and child-friendly reception area.
- Communicate effectively with parents, children, and the therapy team to ensure exceptional client care.
- **Potential Additional Responsibilities as Therapy Aide**:

- Support clients in following their therapy plans under the guidance of the therapists.
- Aid in maintaining a safe and supportive environment for all therapy activities.

**Required Qualifications & Skills**:

- Currently studying Occupational Therapy or a related field (or have a strong interest in OT).
- Previous administrative or receptionist experience in a healthcare or pediatric setting is preferred.
- Ability to support therapy sessions and work directly with children in a clinical setting.
- Strong organizational skills and the ability to manage multiple tasks efficiently.
- Excellent communication skills, both verbal and written.
- Compassionate, patient, and empathetic when interacting with children and families.
- Ability to work in a team-oriented environment and handle confidential information with discretion.

**Mandatory Checks**:

- Working With Children Check (WWCC)
- National Police Check
- NDIS Worker Screening Check

**Benefits**:

- Opportunity to gain experience in a pediatric OT setting while studying.
- Potential to take on therapy aide duties and enhance practical OT experience.
- Supportive and friendly team environment.
- Hands-on experience in a dynamic healthcare environment.
- Flexible work hours to accommodate study schedules.

If you are passionate about occupational therapy, eager to contribute to improving the lives of children and their families, and interested in expanding your role to assist in therapy sessions, we would love to hear from you.

**Job Type**: Casual

Pay: $46,460.00 - $78,768.94 per year

Schedule:

- Monday to Friday

Work Authorisation:

- Australia (preferred)

Work Location: In person