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Service Coordinator

2 weeks ago

Gosford, Australia Australian Unity Full time

As a **Service Coordinator, **within our Home Health program, your role will include managing a portfolio of approximately 150 customers as well as a team of Care Workers **with our Branch located in Gosford**.

**This role is initially a 12 month fixed term maternity leave contract where you will commence to support the branch across all teams and then move to support a team in the Blue Haven, Hamlyn Terrace, Lake Haven to Buff Point & surrounds area.**

In this role, you'll have the opportunity to collaborate with a Business Leader who fosters a culture of engagement, collaboration and ownership, making this a valuable learning and growth experience for you.

**Key accountabilities**:

- Spearhead customer acquisition and growth while fostering a strong and positive brand presence in the community.
- Provide dedicated client management by conducting initial assessments, annual reviews, and developing comprehensive care plans, all while building strong connections with clients' families.
- Manage and resolve client escalations and complaints to ensure high levels of satisfaction.
- Cultivate valuable relationships with various external service providers and internal Clinical and Allied Health teams.
- Champion a forward-thinking recruitment strategy and support your team throughout the employment lifecycle, from orientation and training to performance management.
- Foster a culture of safety, setting a leading example for your team.
- Drive continuous improvement initiatives and maintain a strong focus on compliance within your portfolio.

**Does this sound like you?**
- Proven leadership skills with a track record of cultivating high-performing and engaged teams.
- Experience in effectively managing remote teams is a valuable asset.
- Strong coaching and development capabilities, using both formal and informal methods to nurture your team's growth.
- Exceptional multitasking and the ability to take ownership of customer-focused solutions.
- Prior experience in financial budget management.
- A demonstrated ability to build robust relationships with both internal and external stakeholders to achieve strategic business objectives.
- Strong organisation skills with the ability to self-manage your priorities
- Fully COVID-19 vaccinated with 2 doses (Booster is optional)

**Why work for Australian Unity?**
- Additional Leave entitlements including Community, Wellbeing & Deep Listening Leave
- Flexible Work Options - this role is a hybrid approach between client visits, Branch days & WFH as part of your week
- Lifelong learning & career development available - including full access to LinkedIn Learning & career opportunities
- Staff discounts - discounts across our Insurance, Home and Personal loans as well as travel and retail discounts through our partners
- Fitness Passport - discounted access to over 1,500 fitness facilities across Australia
- Novated Car Leasing options through our partner 14 weeks paid Parental Leave & access to Remedy’s Bump to Baby program