Account Manager

CAPITAL-e provides creative marketing programs, events and experiences that help our customers build relationships with those who matter most. Our transparent and holistic approach focuses on establishing, nurturing and sustaining these relationships in a way that’s authentic to our customer’s brand. We work globally and locally for some of the world’s coolest technology companies; behind them every step of the way to help put their brand and customers first.

**Position Purpose**

The Account Manager is the single first point of contact and is responsible for managing all marketing campaigns and projects for specified named accounts. This role involves a core focus on building relationships within the account to build, expand and sell CAPITAL-e services while ensuring all current projects are delivered to the highest standard. Pending volume of work, the Account Manager may also assist to provide advice on other accounts.

**Key Responsibilities**:

- Be the first point of contact on all client communications
- Develop strong relationships with clients and build on these relationships
- Provide general and cross channel marketing support for specified CAPITAL-e clients
- Setup regular communications and meetings with clients
- Coordination of campaign and project logistics with vendors and suppliers when required
- Provide inhouse support when required
- Have regular one to one meetings with Executive Staff, and provide updates of projects and the team
- Oversee the campaign and project planning, design, budgeting and production of the teams projects
- Review working documents from the team including; Project Plans, Budgets, Working Decks and other project related documents
- Produce and update client-facing decks and documents when required
- Develop and maintain campaign and project budget daily and as agreed with client
- Creation of agency briefs based on lenient briefing
- Post-project reporting, debrief and analysis with the client and all stakeholders
- With your expertise assist the team with processes and requirements
- Lead the team so all projects are organised and delivered to an exceptional standard
- Build relationships with suppliers to ensure we get the best solution, results and best pricing
- Look for opportunities to expand the clients delivery to support their high level goals
- Set up regular one to one meetings with your reports when required
- Some international and national travel required on occasion

**Skill Set Required To Perform This Position**:

- Confidence to make decisions and find solutions
- Genuine attention to detail
- Great client service skills with strong emphasis on follow up
- Exceptional written and verbal communication skills
- Professional account management skills
- Excellent vendor management skills
- Sense of ownership and pride in your performance and its impact on company’s success
- Critical thinker and problem-solving skills
- Team player
- Superior time-management skills

**Experience/Qualifications Required To Perform This Position**:

- Cross channel marketing B2B knowledge essential
- Experience running high volume of large and small scale campaigns - often with many running simultaneously
- A minimum of 3 years account management experience preferred
- Experience using Google Docs, Excel, Word
- A degree in Marketing / Communications preferable

**Personal Attributes**:

- A positive attitude and enthusiastic demeanor
- Great people skills, able to deal with multiple stakeholders
- Efficient and effective with high output
- Problem solver
- Strategic thinker
- Flexible work style and ability to respond to evolving needs
- Can work autonomously or as part of a team

**Role Title**: Account Manager

**Role Type**: Full-time

**Reports To**: Director, Strategic Assets