Guest Service Agent

5 days ago

Dandenong, Australia Holiday Inn Full time

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Guest Service Agent who can make transactions feel seamless, offer exceptional local insights and anticipate every request to make our guests feel right at home.

**Every day is different, but you’ll mostly be**:

- Kicking off truly memorable guest experiences with the warmest of welcomes
- Acknowledging IHG Rewards Club members and returning guests in person or over the phone
- Taking, managing and receiving payments for guest bookings
- Making the check-in and check-out process feel swift and seamless
- Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
- Being our guests’ trusted contact - helping with everything from bill issues to restaurant recommendations

**What we need from you**:

- Customer service experience - showcase your amazing customer service skills to us Previous hotel experience is an advantage
- Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
- PC skills - comfortable using Property Management software, Outlook and other Microsoft Office products
- Availability to work a rotating roster with shifts across 7 days per week
- mornings, afternoons, weekends and public holidays.

**What you can expect from us**:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, onshift meals, paid birthday leave, impressive hotel discounts and some of the best paid training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952.

So if you can help our guests enjoy the brighter side of travel, we’d love to give you a warm welcome to the Holiday Inn®️ family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

  • Commercial Leasing Agent

    2 weeks ago

    Dandenong, Australia TG Full time

    **Commercial Leasing Agent** **Great opportunity for an experienced Sales & Leasing Agent to work directly for the Developer. Attractive Salary - No Retainer.** **About the role**: We are looking for a qualified and experienced Sales & Leasing Agent with a proven record of effectively listing, negotiating deals for commercial & industrial properties to...

  • International Sales Agent

    2 weeks ago

    Dandenong, Australia Aqua Connect Exim Private Limited Full time

    **About Us** Aqua Connect Exim Private Limited is a leading merchant exporter specializing in premium-quality **spices, processed foods, and agricultural products**, such as turmeric powder, jaggery powder, banana powder, onion powder, and tea (green and black). With a robust presence in the Australia market and expanding operations globally, we are...

  • Customer Experience Operations Agent

    1 week ago

    Dandenong, Australia frank green Full time

    **About frank green** frank green isn’t a person, it’s a philosophy. We are frank about living green. Our purpose is to stop single-use plastics. So, we create beautifully designed, functional, and innovative sustainable products that fit into your life, that you love to use and reuse, over and over again. Because we want to give people around the...

  • Service Advisor

    2 weeks ago

    Dandenong, Victoria, Australia Eagers Automotive Full time $60,000 - $120,000 per year

    The Company Prestige Truck Centre is a part of Australia's largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands, priding ourselves on delivering an exceptional guest experience.  About the...

  • Service Advisor

    1 week ago

    Dandenong, Australia Eagers Automotive Full time

    Work for Australia's largest automotive retailer - Attractive employee assistance program - A range of employee benefits **Are you crazy about cars? Do you want to be a part of Australia’s largest automotive group? Then look no further.** **Prestige Truck Center **is an established and respected automotive business. We are now seeking a passionate...

  • Service Advisor

    3 days ago

    Dandenong, Australia Eagers Automotive Full time

    Ultra-competitive salary packages & fantastic employee benefits - Join Eagers Automotive, Australia's largest automotive group! - Friendly & supportive team | Safety conscious workshop **In your role as Service Advisor at Prestige Truck Centre you will be 100% focused on managing your customer’s experience whilst their vehicle is in our care.** Your...

  • Food and Beverage Attendant

    5 days ago

    Dandenong, Australia Holiday Inn Full time

    We're on the search for experienced Food and Beverage Attendants to join us at Dandelion Restaurant and Holiday Inn Dandenong. Our team cater for guests across the restaurant, bar, room service and conference & events spaces with delicious offerings. We believe in the Holiday Inn mantra of Making Our Guests Smile, and look for opportunities in every...

  • Sandwich Artist

    5 days ago

    Dandenong, Australia SUBWAY DANDENONG PLAZA Full time

    SUBWAY DANDENONG PLAZA IS NOW HIRING WE ARE LOOKING FOR YOU! Join our new team today! We have positions available for casual & part time Sandwich Artists with room to move into Management. Key Responsibilities: - Food preparation including bread and cookie baking - Ensure food storage and preparation areas are maintained according to Health & Safety...

  • Sandwich Artist

    3 days ago

    Dandenong, Australia SUBWAY DANDENONG PLAZA Full time

    SUBWAY DANDENONG PLAZA IS NOW HIRING WE ARE LOOKING FOR YOU! Join our new team today! We have positions available for casual & part time Sandwich Artists with room to move into Management. Key Responsibilities: - Food preparation including bread and cookie baking - Ensure food storage and preparation areas are maintained according to Health & Safety...

  • Security Officer

    1 day ago

    Dandenong, Australia Certis Security Full time

    **Certis Security Australia** At Certis, our people are the drivers of our success. We create environments that empower our teams to innovate and succeed throughout their career. We are always on the lookout for talent that not only embodies but is committed to upholding our 7 values -safety, integrity, customer focus, teamwork, courage, care and...