Expression of Interest:customer Remediation Analyst

4 days ago

Perth, Australia HAYS Full time

Join one of Australia’s Top4 Banks 12-month full-time assignment in WA, w/ attractive salary per hour + super

**Your new company**

Join Australia’s largest bank that is investing in positive change. NAB is a diverse and inclusive workplace that empowers you to develop your career. The team is expanding and are looking for enthusiastic Customer Identity Remediation Analyst’s to represent NAB in Western Australia.

**Your new role**

Are you looking to be rewarded and recognised for the value you bring?

Working as a Customer Identity Remediation Analyst you’ll enjoy delivering Remediation activity and ensuring the output is compliant with the AML/CTF Program and Standards. On a day to day, you’ll be accountable for:

- Ten to fifteen Inbound and Outbound remediation calls centred around Know Your Customer (KYC) requirements to ensure NAB has up to date customer information.
- Accountable for achieving optimal quality control outcomes and to communicate clearly and effectively with customers.
- Your role is to provide an excellent customer experience whilst also having the ability to objection handle through providing information to customers

**What you'll need to succeed**

You’ll have worked in a fast-paced environment where attention to detail is key. Previous experience as a Banker will ensure you can jump straight in, with the backing of the following:

- Call centre experience highly regarded
- Understanding of AML/CTF regulatory frameworks, particularly KYC is desirable
- Ability to complete complex case work while adhering to KPI expectations
- Excellent written and verbal communication skills
- Knowledge of Trusts, Applicable Customer Identification Procedures (ACIP), Complex Entities is also highly regarded

**What you'll get in return**

Be in the driving seat for your career, the opportunities are limitless This is a fantastic opportunity to join a leading bank where you’ll be supported to succeed. You’ll enjoy training and development, along with:

- Joining a collaborative team who will share your wins and successes, together shaping the future of banking
- A flexible hybrid working environment
- Access to NABs employee benefits Staff Club with fabulous rewards and discounts

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

2787352

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