Customer Care Leader

6 days ago

North Sydney, Australia Zurich Insurance Full time

**A new adventure awaits**

How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a great organisation that empowers wellbeing sound like to you?

At Zurich we’re on a journey towards a brighter futureA brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the insurance industry with a track record of making a real difference and continuously taking steps toward a sustainable future for our people, customers, communities, and our planet read on

**Let’s create a brighter future together, let’s make a difference**

Work is something you do, not only somewhere you go. The way we work continues to evolve and at Zurich we are committed to creating ways of working that ensure you are helping to create a brighter future. It’s important to know, what you do matters.

An exciting opportunity exists to join Zurich’s Life & Investments team as a Customer Care Leader.

In this key role, you will Lead and manage the Customer Care team to maximise performance and business results. Your main responsibilities will consist of overseeing Zurich’s Customer Care Operations (primarily inbound calls but some outbound), in addition to customer maintenance activity. Consulting with a range of stakeholders, you will Support the delivery of objectives, targets, and operational plans of the Customer Services function through consistent, transparent, and aligned processes across the business.

If you are a Contact Centre leader keen to showcase your leadership skills and are passionate about mentoring a team, this will be the ideal role.

**Important to your success - let's grow together**
- People management experience, ideally within a Contact Centre environment
- Proven success in a client service role, preferably gained in Financial Services
- Experience in Life Risk, Superannuation, Managed Investments desirable
- Knowledge of customer service concepts and techniques
- Demonstrated ability to coach and train others
- Excellent communication and stakeholder management skills
- A solution focused mindset and ability to lead in an agile environment

**Belong. Zurich is here to support you**

There are so many reasons why Zurich is a great place to be, but here are just a few:
5 weeks leave per year for permanent staff through our new Z leave initiative, as well as 15 days personal/carer’s leave (as we empower our people to manage their own wellbeing); Grow, and thrive in your career (we support and encourage it) with award winning training programs; Work with global, diverse, and inclusive teams; Explore your passions, fuel innovation, drive equity, collaborate and make a positive difference beyond your role; Access programs to stay healthy and feel healthier along with receiving a AUD$500 wellbeing payment per year, plus a AUD$295 new starter e-voucher for your WFH set up (flex work - hybrid working), and other great benefits through our Shine portal; Access to Family Care (parental leave); Volunteer; Work in our state-of-the-art Green Star rated offices (when you are in the office); and dress for your day. We also plant a tree for every new employee - one of many local initiatives driving our contribution to ambitious global sustainability targets

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong and thrive.

  • Customer Care Consultant

    1 week ago

    North Sydney, Australia Zurich Insurance Full time

    About usLet us help you grow your career! At Zurich, we are passionate about cultivating new talent. Our culture is designed to inspire and involve you at every stage of your career. - **Zurich is committed to developing a sustainable workforce - we support employees to explore opportunities that will enhance their talents**: - **We created a ‘Customer...

  • Customer Care Team Leader

    1 week ago

    Sydney, New South Wales, Australia beBeeCare Full time $70,000 - $120,000

    Leadership Role: Customer Care Team ManagerThis is an exciting opportunity to work in a mission-driven organisation that values its employees and provides a supportive work environment.We are seeking a highly motivated Customer Care Team Leader to lead our busy Home & Community Services team based in Sydney. The successful candidate will be responsible for...

  • Clinical Care Team Leader

    1 week ago

    North Fremantle, Australia Regis Aged Care Full time

    Clinical Care Team Leader | Permanent Full Time Position We are currently recruiting for a Clinical Care Team Leader to join our team on a permanent full-time basis at Regis North Fremantle WA. Reporting directly to our Clinical Care Manager, you will be responsible for providing and coordinating resident care, and supervising care staff to ensure this...

  • Customer Care Advisor

    1 week ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Customer Care Advisor NSW Fair Trading - Customer Care, Intake and Triage** **Grade**:Clerk Grade 7/8 **Salary range**: $110,266 - $122,058 + superannuation and leave loading **Duration**:Ongoing x2 roles** **Applications Close**:Friday 14th March 2025 (9:59am) **About the team** An exciting opportunity has become available for a Customer Care Advisor...

  • Customer Care Consultant

    6 days ago

    North Sydney, Australia Zurich Insurance Full time

    About us- Let us help you grow your career!At Zurich, we are passionate about cultivating new talent! Our culture is designed to inspire and involve you at every stage of your career. - **Zurich is committed to developing a sustainable workforce - we support employees to explore opportunities that will enhance their talents**: - **We created a ‘Customer...

  • Customer Care Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Catholic Healthcare Limited Full time

    Customer Care Team Leader - Home and Community Services Hunters Hill NSW 2110, Australia Posted Thursday 31 July 2025 at 2:00 pm | Expires Monday 1 September 2025 at 1:59 pm Discover a career where care goes both waysLocation - Hunters Hill Competitive hourly rate - from $48 per hour based on experience (plus superannuation) Not for profit employer, so you...

  • Customer Care Team Leader

    1 week ago

    Sydney, New South Wales, Australia Catholic Healthcare Limited Full time

    Customer Care Team Leader - Home and Community ServicesHunters Hill NSW 2110, AustraliaPosted Thursday 31 July 2025 at 2:00 pm | Expires Monday 1 September 2025 at 1:59 pmDiscover a career where care goes both waysLocation - Hunters HillCompetitive hourly rate - from $48 per hour based on experience (plus superannuation)Not for profit employer, so you pay...

  • Customer Care Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Catholic Healthcare Limited Full time

    Customer Care Team Leader - Home and Community ServicesHunters Hill NSW 2110, AustraliaPosted Sunday 27 July 2025 at 2:00 pm | Expires Thursday 28 August 2025 at 1:59 pmDiscover a career where care goes both waysLocation - Hunters HillCompetitive hourly rate - from $48 per hour based on experience (plus superannuation)Not for profit employer, so you pay less...

  • Customer Care Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Catholic Healthcare Limited Full time

    Customer Care Team Leader - Home and Community ServicesHunters Hill NSW 2110, AustraliaPosted Sunday 27 July 2025 at 2:00 pm | Expires Thursday 28 August 2025 at 1:59 pmDiscover a career where care goes both waysLocation - Hunters HillCompetitive hourly rate - from $48 per hour based on experience (plus superannuation)Not for profit employer, so you pay less...

  • Customer Care Team Leader

    1 week ago

    Sydney, New South Wales, Australia Catholic Healthcare Limited Full time

    Customer Care Team Leader - Home and Community ServicesHunters Hill NSW 2110, AustraliaPosted Thursday 31 July 2025 at 2:00 pm | Expires Monday 1 September 2025 at 1:59 pmDiscover a career where care goes both waysLocation - Hunters HillCompetitive hourly rate - from $48 per hour based on experience (plus superannuation)Not for profit employer, so you pay...