Customer Care Leader
5 days ago
**A new adventure awaits**
How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a great organisation that empowers wellbeing sound like to you?
At Zurich we’re on a journey towards a brighter futureA brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.
This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the insurance industry with a track record of making a real difference and continuously taking steps toward a sustainable future for our people, customers, communities, and our planet read on
**Let’s create a brighter future together, let’s make a difference**
Work is something you do, not only somewhere you go. The way we work continues to evolve and at Zurich we are committed to creating ways of working that ensure you are helping to create a brighter future. It’s important to know, what you do matters.
An exciting opportunity exists to join Zurich’s Life & Investments team as a Customer Care Leader.
In this key role, you will Lead and manage the Customer Care team to maximise performance and business results. Your main responsibilities will consist of overseeing Zurich’s Customer Care Operations (primarily inbound calls but some outbound), in addition to customer maintenance activity. Consulting with a range of stakeholders, you will Support the delivery of objectives, targets, and operational plans of the Customer Services function through consistent, transparent, and aligned processes across the business.
If you are a Contact Centre leader keen to showcase your leadership skills and are passionate about mentoring a team, this will be the ideal role.
**Important to your success - let's grow together**
- People management experience, ideally within a Contact Centre environment
- Proven success in a client service role, preferably gained in Financial Services
- Experience in Life Risk, Superannuation, Managed Investments desirable
- Knowledge of customer service concepts and techniques
- Demonstrated ability to coach and train others
- Excellent communication and stakeholder management skills
- A solution focused mindset and ability to lead in an agile environment
**Belong. Zurich is here to support you**
There are so many reasons why Zurich is a great place to be, but here are just a few:
5 weeks leave per year for permanent staff through our new Z leave initiative, as well as 15 days personal/carer’s leave (as we empower our people to manage their own wellbeing); Grow, and thrive in your career (we support and encourage it) with award winning training programs; Work with global, diverse, and inclusive teams; Explore your passions, fuel innovation, drive equity, collaborate and make a positive difference beyond your role; Access programs to stay healthy and feel healthier along with receiving a AUD$500 wellbeing payment per year, plus a AUD$295 new starter e-voucher for your WFH set up (flex work - hybrid working), and other great benefits through our Shine portal; Access to Family Care (parental leave); Volunteer; Work in our state-of-the-art Green Star rated offices (when you are in the office); and dress for your day. We also plant a tree for every new employee - one of many local initiatives driving our contribution to ambitious global sustainability targets
We could go on, but the main point is that Zurich is a great place to be, where you can truly belong and thrive.
-
Customer Care Team Leader
3 days ago
Sydney, Australia GN Group Full timeGN Hearing Australia is currently experiencing an exciting period of growth. As a result, we are now seeking an experienced Customer Care Team Leader to join us in a newly created role. As Customer Care Team Leader you will play a pivotal role in ensuring GN provides a first-class customer experience by coaching and developing a team of 8 customer care...
-
Customer Care Consultant
1 week ago
North Sydney, Australia Zurich Insurance Full timeAbout usLet us help you grow your career! At Zurich, we are passionate about cultivating new talent. Our culture is designed to inspire and involve you at every stage of your career. - **Zurich is committed to developing a sustainable workforce - we support employees to explore opportunities that will enhance their talents**: - **We created a ‘Customer...
-
Team Leader, Customer Care
2 weeks ago
Sydney, Australia Commonwealth Bank of Australia Full timeTeam Leader, Customer Care **Do Work that Matters** We have an exciting opportunity in our Direct Banking, Nights team for a **Team Leader**role. - Sydney based (South Eveleigh office) - Night shift - Monday - Thursday 9pm - 7:15am - Hybrid role - 50% in office, 50% at home As a Team Leader, you have a very critical role to play in developing our people,...
-
Customer Care Consultant
5 days ago
North Sydney, Australia Zurich Insurance Full timeAbout us- Let us help you grow your career!At Zurich, we are passionate about cultivating new talent! Our culture is designed to inspire and involve you at every stage of your career. - **Zurich is committed to developing a sustainable workforce - we support employees to explore opportunities that will enhance their talents**: - **We created a ‘Customer...
-
Customer Care Team Leader
2 weeks ago
Sydney, Australia APG & Co. Full time50% discount off all 3 brands - Flexible WFH opportunities - Birthday leave **APG & Co** As a custodian for Australian fashion, our role is to celebrate our heritage and to allow our brands to express themselves in contemporary, relevant and authentic ways. We are proud of our achievements to date and relentlessly strive for continual success in the...
-
Sydney, Australia NSW Department of Customer Service Full time**Advisor, Customer and Business Care Implementation** **SNSW Grade**:7/8 **Employment Type**:Ongoing, Full-time **Location**:Gosford, McKell or Parramatta with 2-3 days in office as per DCS directive. **This role sits in the newly established Customer Care & Business Bureau directorate, within the Frontline Operations Team.** ***About the team** The...
-
Customer Care Representative
2 weeks ago
North Sydney, Australia EssilorLuxottica Full timeWe are **EssilorLuxottica**, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Formed in 2018 by the combination of Essilor and Luxottica, our Company combines two centuries of innovation and human endeavour to elevate vision care and the consumer experience around it. We are home to the most loved and...
-
Customer Care Representative
5 days ago
North Sydney, Australia EssilorLuxottica Full timeWe are **EssilorLuxottica,** a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address...
-
Customer Care Representative
2 weeks ago
North Sydney, Australia 6000130 Full timeWe are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Formed in 2018 by the combination of Essilor and Luxottica, our Company combines two centuries of innovation and human endeavour to elevate vision care and the consumer experience around it. We are home to the most loved and...
-
Team Leader
2 weeks ago
Mirboo North, Australia Calvary Care Full timeTeam leader (EN qualified) - Mirboo North About the role The Team Leader is Enrolled Nurse qualified and plays an integral role in the provision of high quality care to our residents at all times. The Team Leader supports the Clinical Care Coordinator and Registered Nurse to supervise and coordinate care to the residents across the home whilst actively...
