Aps 6 - Project Officer - Knowledge and Information
2 days ago
**Position Overview**
The Project Officer - Knowledge and Information’s primary responsibility is to provide project coordination services within the Knowledge and Information team as well as building, developing and documenting organisational knowledge for a national process and procedure framework for Court’s and Tribunal staff working in Family Law and General Federal law jurisdictions.
The position will work closely with the Knowledge and Information Coordinator and broader Knowledge and information team and requires a self-starter focused on driving delivery of the Court’s national knowledge base project. The position is responsible for work across both family and general federal law and identifying areas for process improvement, establishing best practice knowledge sharing behaviours and generating content for a national process and procedure guide.
The Court has commenced a Wiki Replacement Project, which requires significant involvement and contribution from the Knowledge and Information team, including owning, building, managing and transforming the Wiki and accompanying knowledge assets.
**Duties**
- Responsible for the management, coordination, development, review, and update of National process and procedure guidelines and Wiki content.
- Development and standardisation of response-templates, style guides and the review, maintenance and update of exist content.
- Work collaboratively across the organisation with key stakeholder groups to improve and expand documenting and standardisation of nation process and procedure.
- Review Wiki content both proactively and reactively to ensure style guidelines are continuously met.
- Capture, analyse and report on data metrics to identify process issues and training needs.
- Develop and execute training and induction programs in the understanding and use of knowledge management systems and tools.
- Identify new ways to optimise team performance, efficiency and compliance through knowledge sharing.
- The creation and storage of business templates including, but not limited to, such things as project outlines, requirements documents, procurement plans etc.
**Selection Criteria**
- Strong administrative and organisational skills with demonstrated attention to detail and a capacity to perform effectively under pressure in a high volume environment;
- Demonstrated ability to undertake project coordination activity in a complex environment with multiple stakeholders
- Liaise with other areas of the courts to facilitate planning, coordination, curation and sharing of organisational knowledge;
- Ability to propose and facilitate innovate initiatives in relation to knowledge management, and train and develop others on the use of knowledge management tools;
- Ability to work with mínimal supervision, be adaptable, have strong initiative and sound problem solving, including the ability to interpret and analyse operational data to make evidence-based decisions.
- Have a high degree of curiosity to contribute to the strategic direction of Court Operations, and identifying opportunities for building Court staff capability and undertaking continuous improvement.
**Contact Officer
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