Servicenow Consultant

**Key Accountabilities**:

- Develop, test and implement solutions in the ServiceNow platform based on Business Requirement Specifications
- Execute technical solutions in capacity as a ServiceNow consultant; taking responsibility for the end-to-end delivery of the ServiceNow bases solutions, from conceptualisation to configuration and enhancement of the ServiceNow platform as well as release management and implementation.
- Provide development and customisation of ServiceNow including but not limited to: screen and form design, workflow development, dashboard and report configuration, data imports, integration with internal and external systems and other third party software, scripting.
- Proactively identify areas that require improvement and propose solutions to address them; input into the Product Development road map as a ServiceNow lead.
- Adhere to the Agile methodology of project delivery when releasing new solutions
- Up skill and coach a broader Development and Application Support engineers, to ensure smooth handover from Development to Support function within GQI Consulting Pty Ltd.
- Develop and maintain documentation for all aspects of the ServiceNow implementation and ensure that the ServiceNow knowledge base is up to date and accurate.

**Mandatory Skills**:

- Minimum of 4+ years experience in the administration / configuration/Upgrades of ServiceNow.
- Working knowledge of ITSM Modules, ITOM and Discovery Modules, Asset Management, Self Service & Service Catalog Module of ServiceNow.
- Working knowledge on Custom app development, CSM and Portal design.
- Experience of Java scripting is highly desirable.
- Good understanding of the ServiceNow Support Portal (HI Portal) used for managing ServiceNow Support.

**Desirable Skills**:

- Strong Analytical and design skills.
- Strong communication skills and ability to work closely with business and functional resources to develop sustainable business solutions.
- Ability to document technical specifications.
- Testing experience during all system and end user testing, including issue analysis and resolution.
- Good interpersonal, written, and oral communication skills.
- Ability to present ideas in user-friendly language.
- Able to prioritize and execute tasks in a high-pressure environment.
- Experience working in a team-oriented, collaborative environment.
- Ability to knowledge transfer skills to other team members.
- Other ServiceNow Modules such as ITBM, GRC etc.

Working closely with the SMEs and current team, the role will also be required to:

- Follow Change Control procedures as well as performing environment refreshes and maintenance of the different environments on a regular basis.
- Form part of an upgrade team to execute Upgrades and Updates.
- In depth understanding of the environment and the business systems requirements of it.
- Able to re-build this platform if required.
- Ability to view and analyze a situation in a logical, systematic perspective. Ability to attain good solutions.
- Experience in troubleshooting and resolving database integrity issues, performance issues, blocking and deadlocking issues, replication issues, log issues, connectivity issues, security issues etc.
- Understands the business impact of an IT systems failure.
- Ability to create a technical recovery and continuity plans.

**Qualifications**

Bachelor’s Degree in Information Technology or related field; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required.

**Job Types**: Full-time, Permanent

Pay: $100,000.00 - $130,000.00 per year

**Experience**:

- ServiceNow: 4 years (required)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Melbourne VIC 3004