Service Support Coordinator

**3 Full-time positions based on Gubbi Gubbi Country in Caboolture**:

- ** $73k - $79k + Super + Salary Packaging**:

- **Flexible Friendly organisation, Hybrid + WFH options available**

**Our Organisation**

The Benevolent Society’s vision is to build a just society where all Australians can live their best life. For more than 200 years we have supported people at the margins of society: Aboriginal and Torres Strait Islander Australians; children, young people, and their families; older people; carers and people with disability. We are an independent, non-religious service provider which supports people to live life their way.

As part of The Benevolent Society's vision, we are strongly committed to reconciliation with our Aboriginal and Torres Strait Islander people of Australia. We remain steadfast in our commitment to promoting the economic, political, and social inclusion of Aboriginal and Torres Strait Islander peoples.

**About the role**

Our ECA program is expanding The Early Childhood Approach (ECA) program is a national program supporting children aged 0-9 who have a developmental delay or disability and their families, funded through The National Disability Insurance Scheme (NDIS).

Our ECA services support early childhood activities and interventions to improve the independence and social participation of children with a disability or developmental delay aged 0-9 years. Our services are family-centred, delivered in a child’s natural setting, such as in the home, community, early childhood education and care, and playgroups.

As a **Service Support Coordinator,** you will help coordinate the delivery of our Early Childhood Approach Program by responding to enquiries from clients and families, managing the calendars of front facing teams, liaising with families regarding booking meetings, and completing administration duties. Your role will include reviewing and modifying administrative processes and systems to be responsive to the needs of our participants and their families. Your keen eye for detail will be a key asset in compiling information to help the program meet its reporting requirements.

**Duties**
- Serve as the **first point of contact** for our clients and their families.
- ** Respond quickly and effectively** to client enquiries, using a human-centred and strengths-based approach to build relationships.
- ** Plan, develop and implement** administrative processes in liaison with your Team Leader and with the support of Senior Staff that meet the needs of the service and client group.
- ** Manage** other tasks as required by the NDIS and TBS such as management of confidential documents.
- Work in a fast-paced environment with sensitive information and vulnerable families.

**Our Benefits**

We support people to live their best life. That includes you, our employee. A **‘best life’** is unique to everyone and can change as life changes:

- **Salary Benefits**-You can package up to $15,900 pa of your pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home even more pay
- **Motor Vehicle Packaging Options** - to suit your lifestyle.
- **Work/Life Balance** - Enjoy flexible work arrangements, including hybrid home/office options, and accrue an additional day off each month (a bonus of 12 days per year) as a full-time employee.
- **Recognition and Reward** -** Sector competitive remuneration, various recognition programs and access to long service leave after 5 years.
- **Wellness -** Stay fit with a Fitness passport, utilise our Employee Assistance Program, and even purchase additional leave.
- **Professional Development -** We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth.
- **Our Reconciliation Commitment** - Aboriginal and Torres Strait Islander employees are entitled up to 2 days paid plus up to 10 days unpaid cultural leave, as well as the option to be a voice on reference networking groups, the opportunity for cultural and professional development that supports career pathways and your social and emotional wellbeing.

**Skills and Experience**

We want you to be successful in your new role. This means you’ll have the following:

- Certificate IV or Diploma qualified in community services, business administration, or similar all would have relevance.
- High level of proficiency across the suite of Microsoft Office programs with a particular strength in Excel is essential.
- Ability to provide outstanding service to our clients in a positive, respectful and culturally sensitive way.
- Excellent time management and organising skills to balance competing demands.
- The capacity to respond quickly and appropriately to meet the needs of the families and front facing staff.
- Experience working in similar role, e.g., service coordination, senior admin or call-centre experience
- Knowledge of early childhood and disability will be a distinct advantage.