Receptionist/telephonist - Casual

In this Receptionist/Telephonist role you will join our patient-focused Reception team. This role involves directing patients, visitors and staff to the appropriate services within Epworth and effectively answering and triaging calls to the switchboard in a courteous and timely manner. The shifts hours are between the hours of 5:30am to 10:00pm, across a 7-day roster. You will need to be flexible to work across all shift times.

**You will make an impact by**:

- Working on the switchboard answering internal and external calls
- Assisting Patients, Visitors and Staff within the hospital
- Undertaking a variety of administrative duties
- Having a strong customer service focus
- Having the ability to prioritise in a timely and accurate manner
- Demonstrating an ability to cope under pressure and make informed decisions according to hospital needs

**To be successful in this role...**
You will be experienced in a service industry in reception and administration. You will have a natural ability to communicate with excellent interpersonal skills.

**You will have**:

- Strong computer literacy
- Flexibility to work a variety of shifts across the weekly roster
- Be innovative, proactive and creative
- A keen eye for detail and accuracy in your work

Position Description Inherent Requirements

**About Epworth Richmond**

Epworth Richmond is a rapidly growing, fast-paced and dynamic teaching hospital where you will work alongside highly skilled practitioners in all areas. You will challenge your skills, broaden your experience, and grow your expertise through exposure to a wide range of clinical specialties, treatment options and the latest in technology. Epworth will support you to provide the best possible care to our patients by continually investing in your education, better facilities, and technologies.

**Additional Information**:
At Epworth, it’s a community. It’s the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to:

- Epworth HealthCare offers our employees salary packaging benefits of **$15,900** pre-tax annually, plus an optional **$2,650** meals and entertainment allowance.
- The largest educational scholarship program of its kind in Australia
- Ability to purchase up to four additional weeks of leave
- Reduced cost of health services for you and your family at Epworth

**At Epworth, we care.**

We care about our patients and we care about our people. We care about keeping everyone safe. We care about valuing and empowering our people, and growing careers. And we care about giving our people support and flexibility to thrive, and contribute to our communities.

**Enquire / Apply**

Sound interesting? To apply, click the **I'm Interested**button and attach your CV and cover letter.

For more information, refer to the attached position description or contact **Nicky Laffey**Nurse Unit Manager on **(03) 9426 6446**.
- As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you)._
- At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all - across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs - that reflect the communities we work in. At Epworth, we care._