Education Support Officer

**TAFE NSW Life-Changing Careers**

**Education Support Officer - Foundation Studies**

**Strathfield**

**Permanent Part time (28 hours per week)**

**$89,741.28 package includes salary ($79,420.00 pro rata), employer's superannuation and annual leave loading**

At TAFE NSW, we are dedicated to life-changing impact.

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish.

We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work and inspire our performance.

**We invest in our people**

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools and ongoing training and professional development, health and wellbeing programs, and depending on your role, a 28 hour working week (0.8 FTE) with a variety of flexible working options.

**About the role**

This is an exciting opportunity to be part of TAFE Digital Foundation Studies team.

As an Education Support Officer within Foundation Studies, you will manage a range of student enrolment tasks and provide assistance that supports the teaching section and enhances the student learning experience.

You will not be required to hold a teaching qualification and are not required to teach or prepare lessons.

Reporting to the Head Teacher, you will;
- Provide personalised support to students to successfully carry out tasks and understand their learning materials and concepts.
- Work in conjunction with teachers, learning support staff and other roles as part of a specialised delivery team.

**About You**

You will thrive in a fast-paced environment, solving problems and helping others. You enjoy being part of a dynamic team, supporting students to have a meaningful learning experience. You are passionate about high-quality customer service and look forward to assisting students and staff in creating an innovative and exciting educational environment.

To be successful in the role you must have:

- Formal qualifications in the education sector:

- A minimum Diploma in Education or higher qualification or equivalent in a related field and relevant experience in Language, Literacy, Numeracy and Digital (LLND) skills
- Ability to understand the content of the learning materials and the processes used in the discipline.
- High-level interpersonal and communication skills, including the ability to be proactive and show initiative and ability to explain ideas in a clear and concise manner.
- Commitment and ability to support learning in an adult environment and a demonstrated ability to motivate and encourage students.
- Ability to establish effective working relationships with people from a diverse range of backgrounds and to provide quality customer service as part of a broader team.
- Skills in the use of relevant information and communication technologies.

Highly regarded;
- 3 - 5 years relevant educational experience
- TAESS00009 Address Foundation Skills in Vocational Practice Skill Set or higher qualification such as a bachelor’s degree (AQF 7) or higher in literacy or TESOL
- Have previous experience in the Skills for Education and Employment (SEE) and/or Adult Migrant English Program (AMEP) contract

To find out more about the role, click to view the Position Description.

**Our commitment to Diversity, Equality, and Inclusion**

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.

If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

**Applications close 11.55pm AEST Sunday 15th September 2024**
- Your current resume (PDF)
- Certified copies of your qualifications (combined PDF)

**Targeted Question**:As an Education Support Officer, you will be required to provide technical support to students to enable them to access their learning resources and collaborate and communicate with the teaching team. Please describe how your skills would enable you to achieve positive outcomes with students and your colleagues in the areas outlined.

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct.

To be eligible for positions at TAFE NSW, you need to be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Z