Education Support Officer

**TAFE NSW Life-Changing Careers**

**Education Support Officer - Prevocational Education - TAFE Digital**

**Strathfield**

**Permanent Full-time**

**$89,741.28 package includes salary ($79,420.00), employer's superannuation and annual leave loading**

At TAFE NSW, we are dedicated to life-changing impact.

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish.

We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work and inspire our performance.

**We invest in our people**

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools and ongoing training and professional development, health and wellbeing programs, and depending on your role, a 35 hour working week with a variety of flexible working options.

**About the role**

As an Education Support Officer within Prevocational Education, you will be responsible for a range of project management and student assistance activities, which directly and indirectly supports learning and enhances the educative process.

You will not be required to hold a teaching qualification and are not required to teach or prepare lessons.

Reporting to the Head Teacher, this position:

- Provides personalised support to students to successfully carry out tasks and understand their learning materials and concepts.
- Works in conjunction with Teachers, learning support staff and other roles as part of a specialised delivery team.

**About You**

**You’ll love this role if you**:

- Thrive on solving problems and helping others.
- Enjoy being part of a dynamic team, supporting students to have a meaningful learning experience
- Are passionate about high-quality customer service and look forward to assisting students and staff in creating an innovative and exciting educational environment
- Enjoy working in a fast-paced environment.
- Can use various software packages to enhance online course delivery, and the willingness to learn how to use new software programs as they become available.

**If you have**:

- A minimum Diploma in Education or higher qualification in a related field.
- Ability to understand the content of the learning materials and the processes used in the discipline.
- High-level interpersonal and communication skills, including the ability to be proactive and show initiative and ability to explain ideas in a clear and concise manner.
- Commitment and ability to support learning in an adult environment and a demonstrated ability to motivate and encourage students.
- Ability to establish effective working relationships with people from a diverse range of backgrounds and to provide quality customer service as part of a broader team.
- Skills in the use of relevant information and communication technologies.

**Highly regarded**:

- Have 3 - 5 years relevant educational experience
- Experience in the field of High School Education

To find out more about the role, click to view the Position Description.

**Our commitment to Diversity, Equality, and Inclusion**

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.

If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

**Applications close 11.55pm AEST Monday 9th September 2024**
- Your current resume
- Certified copies of your qualifications

**Targeted Question**: Keeping students engaged, especially in a digital atmosphere, is crucial for helping students make academic gains and understand course material. Please provide a recent example where you have supported and encouraged a student or colleague to work through a difficult time. What strategies did you use?

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct.

To be eligible for positions at TAFE NSW, you need to be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.

An eligibility list, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment.