Practice Manager

2 weeks ago

Newtown, Australia King Street Psychology Clinic Full time

About the job

**About us**

King Street Psychology Clinic is a multidisciplinary mental health clinic comprising 16 clinical psychologists/clinical registrars, speech pathologists, and a psychiatrist, providing evidence-based therapies for kids, adolescents and adults in the inner west of Sydney. The clinic comprises three services:
1. Our General Mental Health Service provides clinical psychology services for children, adolescents, and adults experiencing a range of difficulties including anxiety, mood, relationship, stress, and relationship problems. We also provide assessment of ASD, ADHD, & learning issues.

2. Our Child & Adolescent Gender Service is Australia’s only private clinic specialising in assessment, diagnosis, family support, and gender-related care for child and adolescent gender dysphoria.

3. Our Adult Gender & Sexology Service provides culturally aware and evidence-based therapy for adults who are sexuality-diverse and gender-diverse. We also treat sexual and intimacy difficulties.

**Qualifications & experience**
- At least 3-5 years of practice management experience in a healthcare setting, preferably within a psychology or mental health clinic
- Warm personality with person-facing, client-centered experience.
- Proficiency with Powerdiary/Halaxy and other clinic management software and is a fast learner who is able to work autonomously.
- Tertiary degree or diploma in Healthcare Administration, Business Administration, or related field
- Strong knowledge of healthcare systems and regulations
- Ideally proficient in bookkeeping software Xero
- Exceptional leadership, organisational, and multitasking skills
- Excellent communication and interpersonal skills

**Tasks & responsibilities**
- Oversee the day-to-day operations of the clinic to ensure a high level of efficiency and patient satisfaction.
- Maintaining a warm and accepting demeanor to create a supportive environment for patients, including those who are gender and sexuality diverse (given our clinic's focus on LGBTIQ+ psychology)
- Ensure compliance with industry standards and legal regulations (e.g., Medicare regulations)
- Manage staff schedules, recruitment, training, and performance evaluations
- Maintain a safe and clean working environment by complying with healthcare regulations and standards
- Manage financial tasks including bookkeeping, budgeting, forecasting, and analysing monthly financial reports
- Manage a team of casual and part-time reception staff
- Manage advertising for the clinic/clinic services in coordination with the clinic director and senior psychologists
- Assisting patients with understanding insurance coverage, processing claims, and addressing billing inquiries
- Develop and implement strategies for practice growth and business development

**Benefits**
- Competitive salary with performance-based bonuses
- A collaborative and supportive work environment
- Professional development opportunities and career advancement opportunities in a growing service

FRE123

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