Travel Sales Consultant

2 weeks ago

Sydney, Australia Destination Sport Full time

**Destination Sport Experiences**

**Travel Sales Consultant**

**This hybrid role is based in our Sydney, NSW office, you must live within a commutable distance.**

Due to exciting growth within the division, we are looking for an experienced **Travel Sales Consultant **to join our Sydney based team. The focus of this role is to be passionate about offering exceptional levels of service and enjoys creating memorable experiences for our customers.

**No two days are the same in this sales focussed role, but on a typical day you will**:

- Create and manage end to end travel bookings tailored to each customer's needs
- Provide excellent levels of customer service experience that can't be felt anywhere else
- Achieve and exceed set sales targets
- Research and maintain an extensive knowledge of travel industry products, systems, and processes
- Proactively respond to and generate enquiries
- Achieve sales targets by offering our clients a range of services and upsell enhancements
- Identify each client’s needs and preferences to propose products that meet their needs and expectations
- Ensure sales opportunities are maximised
- Handle enquiries and reservation requests from clients, completing reservations using company-nominated systems
- Give accurate quotations to each client and effectively convert to booking
- Identify any operational problems or potential complaints as soon as they are apparent, so that they can be resolved as quickly as possible
- Produce accurate documentation for all bookings
- Respond and follow up on all client requests
- Complete all details for each client’s holiday within relevant systems, ensuring that information required is entered accurately and consistently
- Store accurate information relating to our clients
- Ensure quality control procedures are maintained and continually improved
- Be responsible for final document checks before sending out to a client
- Have working experience within a similar role within the travel industry (sports travel experience would be highly desirable)
- Be confident in planning & managing own trips
- Have exceptional administration & organisational skills with the ability to multitask
- Possess excellent communication skills both verbal and written with the ability to communicate to a variety of stakeholders both internal & external
- Demonstrate excellent attention to detail
- Be computer literate with strong IT skills: especially with Microsoft packages (Excel, Word,)
- Demonstrate the ability to provide exceptional customer service
- Have the ability to keep calm in an often demanding role
- Knowledge of travel management systems and/or tracking systems would be highly advantageous
- Have a passion for sport and travel
- Be willing to travel domestically & internationally per business needs

**So if you have a passion for sports, and are looking for your next challenge, take a look and get in touch we'd love to hear from you

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