Facilities Technician

**ABOUT GREYSTAR**

**JOB DESCRIPTION SUMMARY**

Perform reactive, scheduled and statutory works for a Community to ensure the interior and exterior of buildings, plant and equipment, grounds, amenities, and common areas of the property meet the Company’s standards for cleanliness, appearance, compliance, safety, and overall functionality as well as meet budgeted financial and operational goals. This is a hands-on role.

**JOB DESCRIPTION**

Key Role Responsibilities:

- Complete assigned work orders generated from resident requests for service, as well as routine upkeep on the property by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, and safety standards and any code requirements and budgetary requirements.
- Execute the turnover or make-ready process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
- Maintain standards for the cleanliness and overall appearance of the Community to ensure that they reflect and represent the high quality of Greystar standards.
- Periodically inspect work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.
- Follows procedures for accessing and obtaining materials, supplies, equipment, tools, and other items from the property’s maintenance department by tracking inventory used, returning unused items to the established location, and notifying the Maintenance Manager about re-ordering needs.
- Completes documentation and e-documentation in a timely, accurate, and complete fashion so that service requests can be appropriately documented and tracked.
- Assists in maintaining the grounds, common areas, and amenities by picking up trash and debris, pressure-washing breezeways and pool areas, performing general cleaning, and painting curbs and signage as needed.
- Support cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
- Carry out regular Preventative Maintenance plans as outlined in the Policy and Procedure Manual.
- Accompany external contractors whilst on site in line with key management and access to accommodation policies and practice.
- Assist in maintaining statutory testing records, and ensure annual checks are carried out for their statutory insurance and qualifications including, but not limited to carrying out routine testing and inspections of emergency lighting, fire alarms, and all other operational and safety systems.
- Attend and participate in regularly scheduled Greystar safety meetings, ensure all SDS are current and readily accessible, and keeps up to date on all state, federal and other safety related laws and requirements to ensure property compliance.
- Demonstrate customer services skills by treating residents and others with respect, answering questions from your team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.
- Respond to calls outside office hours on an on-call rotation to respond to emergency situations to resolve problems.
- Assist in conducting routine and periodic property inspections to identify safety and risk management concerns, keep the property in good repair, and communicate concerns about the physical needs of the property to management.
- Complete various trainings and administrative tasks, as well as perform other duties as assigned or as necessary.

Organisational and Other Responsibilities:

- Comply with Greystar’s safety and risk-management policies and drive safety culture and ensure that the property(ies) operates in a safe and risk-free environment.
- Ensure the operation of the communities complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.
- Follow established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organisational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).
- Practice proper safe behaviours and techniques in accordance with Company, property(ies), and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).
- Identify areas for improvement, offers suggestions to improve efficiency and productivity, and implements ideas that achieve operatio