Aso7 - Customer Experience Specialist

1 week ago

Adelaide, Australia SA Government -DEPARTMENT FOR EDUCATION Full time

**Department for Education**
**Job reference**: 630568
**Location**: 5000 - ADELAIDE
**Job status**: Long Term Contract
**Eligibility**: Open to Everyone

**Why work with us**:
Every child and young person deserves a great education.

We have a strategy that aims to unlock every child’s potential now and into the future, one that in partnership with learners, students, parents, and the wider South Australian community will build a world-leading public education system. One that is equitable and prioritises learning and wellbeing.

Together we will make our education system the best it can be.

When our children and young people thrive, so do our communities and our state.

**About the Role**:
The Customer Experience Specialist is responsible for creating, optimising and delivering user-centric experiences across various touchpoints within the Workforce Management Directorate, ensuring a consistent and positive customer journey.

This Customer Experience Specialist collaborates with cross-functional teams to create a supportive, user-focused processes and interactions through research and design. Aligning with the Strategy for Public Education and the departments values. by providing seamless and engaging user experience.

**Desirable** **Qualifications**:

- A tertiary qualification in a related field or equivalent experience.

**Special Conditions**:
The successful applicant is required to gain a Department for Human Services (DHS) working with children check (WWCC) prior to being employed which is required to be renewed every five years before expiry. The incumbent will be required to undertake RRHAN -EC (Responding to Risks of Harm, Abuse and Neglect - Education Care) Facilitator Lead (Masterclass) extended course or the online (Fundamentals) course which will be required to be updated every three years.

For all other Special Conditions please refer to the attached Position Description.

**Remuneration**:
ASO7 $108,109 - $116,864 per annum (1.0 FTE), plus superannuation

**Enquiries**:
**Application Instructions**:
Applications should be made through the IWorkForSA website.

Applicants are required to submit a CV, the Application Cover Sheet, Employment Declaration, and a cover letter of no more than two pages addressing the key competencies in the attached position description.

People of Aboriginal or Torres Strait Islander descent and/or those who have a disability are strongly encouraged to apply.**
**Additional Note**:
This is a full-time contract role (1.0 FTE), initial 12-month term contract.

**Applications close**: 01/12/2024 11:30 PM

  • aso7 - customer experience specialist

    2 days ago

    Adelaide, South Australia Department for Education, South Australia Full time $108,864 per year

    Department for EducationJob reference: 699045Location: ADELAIDEJob status: OngoingEligibility: Open to Everyone Why work with usEvery child and young person deserves a great education.We have a strategy that aims to unlock every child's potential now and into the future, one that in partnership with learners, students, parents and the wider South Australian...

  • ASO7 - Customer Experience Specialist

    2 days ago

    Adelaide, South Australia Department for Education, South Australia Full time $108,864 per year

    Department for EducationJob reference:699045Location:5000 - ADELAIDEJob status:OngoingEligibility:Open to EveryoneWhy work with usEvery child and young person deserves a great education.We have a strategy that aims to unlock every child's potential now and into the future, one that in partnership with learners, students, parents and the wider South...

  • ASO7, ASO8

    16 hours ago

    Adelaide, South Australia Department for Education, South Australia Full time $108,864 - $121,679 per year

    Department for EducationJob reference:704804Location:5000 - ADELAIDEJob status:Short Term ContractEligibility:Open to EveryoneWhy work with usEvery child and young person deserves a great education.We have a strategy that aims to unlock every child's potential now and into the future, one that in partnership with learners, students, parents and the wider...

  • aso7, aso8

    2 days ago

    Adelaide SA, Australia Department for Education, South Australia Full time $108,864 - $121,679 per year

    Department for EducationJob reference: 704804Location: ADELAIDEJob status: Short Term ContractEligibility: Open to Everyone Why work with usEvery child and young person deserves a great education.We have a strategy that aims to unlock every child's potential now and into the future, one that in partnership with learners, students, parents and the wider...

  • Aso7, Aso8

    23 hours ago

    Adelaide, Australia SA Government -DEPARTMENT FOR EDUCATION Full time

    **Department for Education** **Job reference**: 704804 **Location**: 5000 - ADELAIDE **Job status**: Short Term Contract **Eligibility**: Open to Everyone **Why work with us** Every child and young person deserves a great education. We have a strategy that aims to unlock every child’s potential now and into the future, one that in partnership with...

  • ASO7 - Category Manager, Corporate and ICT

    2 days ago

    Adelaide, Australia Government of South Australia Full time

    ASO7 - Category Manager, Corporate and ICT Department for Education Job reference: 701550 Location: 5000 - ADELAIDE Job status: Ongoing Eligibility: Open to Everyone Why work with us Every child and young person deserves a great education. We have a strategy that aims to unlock every child’s potential now and into the future, one that in...

  • ASO7 Program Manager

    1 week ago

    Adelaide, South Australia SA Housing Trust Full time $108,109 - $116,864 per year

    South Australian Housing TrustJob reference:694815Location:5000 - ADELAIDEJob status:Short Term ContractEligibility:Open to EveryoneThe Program Manager-Urban Renewal reports directly to the Senior ManagerUrban Renewal and will be responsible for coordinating and delivering high written reporting across the urban renewal program. This includes understanding...

  • Aso5 - Aso7 Policy Officer Pool

    1 week ago

    Adelaide, Australia SA Government -DEPARTMENT FOR ENVIRONMENT AND WATER Full time

    **Department for Environment and Water** **Job reference**: 664082 **Location**: 5000 - ADELAIDE **Job status**: Long Term Contract **Eligibility**: Open to Everyone An exciting opportunity exists to join the Murray-Darling Basin and Intergovernmental Unit in the Water Security, Policy and Planning Branch overseeing arrangements for the management of the...

  • ASO7 Practice Lead, Customer Feedback

    2 days ago

    Adelaide, South Australia Department for Education, South Australia Full time $108,000 - $144,000 per year

    Department for EducationJob reference:702154Location:5000 - ADELAIDEJob status:Short Term ContractEligibility:Open to EveryoneWhy work with usEvery child and young person deserves a great education.We have a strategy that aims to unlock every child's potential now and into the future, one that in partnership with learners, students, parents and the wider...

  • Aso7 Manager, Financial Reporting

    2 weeks ago

    Adelaide, Australia SA Government -SOUTH AUSTRALIAN HOUSING TRUST Full time

    **South Australian Housing Trust** **Job reference**: 635640 **Location**: 5000 - ADELAIDE **Job status**: Long Term Contract **Eligibility**: Open to Everyone The Manager Financial Reporting is accountable to prepare accurate and timely South Australian Housing Trust (SAHT) statutory reports for Executive, Auditor-General’s Department and the Department...