Client Relations/reception

2 weeks ago

Kurralta Park, Australia Adelaide Animal Emergency Referral Centre Full time

Company Description

The Adelaide Animal Emergency & Referral Centre is a 24hr multi-disciplinary centre offering emergency, specialist, and referral veterinary services. We provide best treatment and care for pets in emergency medicine, internal medicine, oncology, cardiology, surgery, diagnostic imaging, and specialist oral maxillofacial /dentistry. Our environment is fast paced, working closely together in an efficient team.

**Job Description**:
We are currently seeking experienced veterinary client relations staff to join our team on a permanent part time basis. You are at the front line of our business skilled in exceptional customer service, providing best client patient experience. This a fast-paced veterinary referral and emergency service working in a team-based workplace.

**Qualifications**:

- Provide the best client/patient experience
- Enjoy a fast-paced workplace and the ability to problem-solve
- Work closely within your team and alongside other departments - surgery medicine, dental and emergency
- Effective communication skills both verbal and written
- Experience with veterinary software an advantage
- Process consent, insurance, and new client forms
- Payroll knowledge and advantage
- Ability to maintain daily administration with an elevated level of accuracy and attention to detail
- Knowledge of external medical referrals an advantage
- Develop working relationships with external veterinary practices
- Ability to prioritise tasks such as managing incoming calls and scheduling appointments
- Work collaboratively with colleagues to provide the best possible outcome for clients and patients
- Actively participate in quality improvements, initiatives, risk management & OHS activities
- Attention to detail with excellent time Management skills and ability to multi-task
- Ability to work effectively in a high stress environment as part of a multidisciplinary team
- Ability to work flexible hours between 7am -10pm including weekend work

Additional Information
**What are we offering?**
- An opportunity for you to extend your skill base working in a high-end veterinary referral and emergency environment
- Join an experienced team of client relations staff in a friendly fun environment
- Work in an organisation that encourages collaboration with a large network of specialist veterinary hospitals
- We support internal and external continuing education for lifelong learning
- A collaborative team that values input and ideas
- We care about mental health and work life balance
- Access to an employee assistance program
- Discount policy for your pets
- On-site parking

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