Debt Recovery Lead

**A great place to work**

When you join Capricorn, you become a part of something bigger than a typical company, because as a co-operative we exist to improve the lives of our Members by supporting them in building stronger businesses - not the other way around.

We are purpose-led and are committed to empowering our community to thrive. Our community includes our employees, and we know what is important to them, because we asked And here's our commitments to you:

- **Provide a diverse and inclusive workplace **- because we know how important it is for everyone to be treated fairly and with respect.
- ** Give you flexibility** - it's important to recognise we are all unique and need to create work life balance.
- ** Offer paid parental leave **- that supports both parent's leave and their transition back to work.
- ** Create a fun environment **- our social calendar is full up with a range of different virtual and face-to-face events to keep us connected.
- ** Work perks **- that our employees actually use, such as a fantastic reward and recognition program, wellness program, additional leave purchase and so much more

**The role and what we are looking for**

The Debt Recovery Lead role is primarily responsible for the late-stage collections section of the debtors ledger containing debts of approximately $2.5M and written off ledger of approximately $3.8M. The purpose of this position is to maximise recovery rates against existing doubtful and written off debts by utilising and measuring effectiveness of a suite of debt recovery tools, strategies and external agencies. Enter into negotiations and decision making in relation to settlement offers, payment arrangements, and resolving or escalating any issues that arise associated with the debt collection and legal process function, particularly those that are related to default listing, deceased or bankrupt and liquidated estates/companies. Key responsibilities of the role include:

- Lead the development and implementation for late stage collection recovery strategies by utilizing appropriate resources and measuring success.
- Liaise with external legal representatives and debt collection agents to issue instructions on caveats, legal action, track progress of recovery, provide additional information and respond to queries.
- Develop and maintain a forecast of recoveries for late stage delinquency and write offs.
- Responsible for identifying and dealing with discrepancies through to resolution.
- Drive reporting of relevant metrics and trends in late stage collections.
- Develop and implement improvement to work practices and procedures.
- Analyse legal costs, debtors assets & liabilities to assess prospect of recoverability vs loss in order to maintain appropriate financial ratios and commercial outcomes.
- Responsibility for managing the Caveat Register with authority to lodge and withdraw.
- Attendance at court and pre-trial conferences representing CSL in an official capacity.
- Manage the collation of discovery documents required for court hearings to include signatory authority for affidavits and Petitions.
- Responsible for risk assessment and setting conditions on re-activated legal accounts.
- Ensure that appropriate action is taken in situations of member bankruptcy or liquidation, coordinate document collation to be provided to, and liaison with, liquidators or trustees of bankruptcy.
- Sound communication skills both written and verbal.
- Intermediate skill in the use of MS Office Software Suite.
- In depth knowledge of debt recovery processes within both commercial and consumer credit.
- Knowledge of bankruptcy/liquidation/court procedures/legal system and related matters.
- Ability to meet business demands, deadlines, and timeframes as they arise.
- Understand impact and consequences of the risk assessment outcome.
- Attention to detail.
- Minimum 5 years' experience in a similar role or administrative role within a professional environment is desirable.

**Who are we?**

Capricorn is a member-based financial services organisation which exists to improve the lives of over 25,000 Members across Australia and New Zealand by supporting them in building stronger automotive businesses. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel cards and more. Last financial year Member purchases exceeded $2.93 billion and Member returns exceeded $72.5 million.

**The next steps