Retail Manager

**Retail Manager - Serpentine General Store Newsagency**:

- Location: Serpentine, WA_

As the **Retail Manager at Serpentine General Store Newsagency**, you will be responsible for overseeing daily operations, delivering exceptional customer experiences, and driving overall store performance. You will lead a close-knit, customer-focused team while ensuring smooth store functioning, maintaining high standards, and fostering a welcoming atmosphere for the Serpentine community.

**About Us**:
Welcome to **Serpentine General Store Newsagency** - the heart of our local town Known for our **friendly staff** and **welcoming vibe**, we’re more than just a general store — we’re a trusted hub for everyday essentials, newspapers, snacks, beverages, and more. Customers love our store for its **convenient location**, **great service**, and the consistently **positive experience** our team delivers. We’re proud to support and serve the Serpentine community.

**Key Responsibilities**:

- **Stock & Inventory Management**: Monitor stock levels, coordinate replenishment, and ensure product availability across essential and high-demand items.
- **Customer Service Leadership**: Set the tone for outstanding customer service; handle queries and concerns with professionalism and care.
- **Sales & Merchandising**: Drive in-store promotions, manage display layouts, and explore opportunities for increasing sales and foot traffic.
- **Store Administration**: Oversee accurate record-keeping including daily takings, invoices, supplier coordination, and store compliance.
- **Team Supervision**: Train, motivate, and support team members to maintain operational efficiency and high service standards.
- **Community Engagement**: Strengthen customer relationships and promote the store as a valued part of the Serpentine township.
- **Health & Safety**: Ensure the store is safe, clean, and compliant with relevant regulations and retail standards.

**To Be Successful, You Will Have**:

- A **Diploma in Retail Management, Business**, or a related field (preferred).
- At least **1 year of experience** in a similar retail leadership or supervisory role.
- Solid knowledge of **stock control, merchandising**, and **sales reporting**.
- Excellent **people skills**, a community-first mindset, and a **passion for customer service**.
- Strong **leadership and time-management** skills to guide a small but dynamic team.
- Willingness to work flexible shifts, including **weekends and public holidays**.

**How to Apply**:
If you're an energetic, customer-oriented professional ready to lead one of Serpentine’s most loved stores, we’d love to hear from you.

Pay: $70,000.00 - $80,000.00 per year

Schedule:

- 8 hour shift

Work Location: In person