Unit Receptionist

Unit Receptionist - Short Stay Medical & Surgical Overflow ward.

Full-time ongoing position available

Malvern

Cabrini offers- Salary packaging up to $15,900 tax-free each year, plus $2650 meal & entertainment card benefits.- Attractive hourly rates + 11.5% Super + 17.5% leave loading.- Vibrant Malvern location, close to public transport.- On-site car parking- Purchased leave options

Unit Receptionist - Be the Heart of Our Ward

At Cabrini Health, we foster a collaborative, patient-focused environment where compassion, teamwork, and efficiency are at the core of everything we do. As a Unit Receptionist, you’ll be the face of our ward, playing a key role in ensuring the smooth operation of the unit while maintaining a strong focus on quality, safety, and exceptional service. This is an exciting opportunity to make a real impact in a fast-paced, rewarding setting and grow within a supportive team.

About the role

1 Central at Cabrini Malvern is a 24-bed Short Stay Medical & Surgical Overflow ward. Initially opened as a temporary ward, we are now making it a permanent part of our hospital, and we are seeking an experienced Unit Receptionist to support the team on a full-time basis.

As a Unit Receptionist, you will be essential in delivering exceptional service to patients, visitors, and staff in a busy, dynamic ward environment.

Key Responsibilities:
- Welcoming & Directing Patients and Visitors - Create a warm and inviting atmosphere for everyone entering the ward.- Managing Communications - Answer calls, respond to inquiries, and ensure accurate message recording and delivery.- Patient Assistance - Support patient requests and escalate to the appropriate team member when needed.- Data Entry & Administration - Maintain accurate patient records in the Patient Administration System.- Maintaining Confidentiality - Ensure all interactions align with privacy regulations and hospital policies.

About you

We’re looking for a dedicated and personable individual who brings:
- Previous experience in a reception or administrative role, ideally in healthcare.- Exceptional customer service skills and a warm, welcoming attitude.- Strong communication skills, including excellent telephone etiquette.- Proficiency in Microsoft Office and familiarity with hospital administration systems (preferred).- Strong attention to detail and accuracy in data entry.- Excellent time management and the ability to multitask in a fast-paced environment.- A team-focused approach, with the ability to work both independently and collaboratively.

This role is perfect for someone who thrives in a busy, people-focused environment and enjoys being the go-to person in a dynamic healthcare setting.

Enquiries should be directed to: Anne-Marie Robinson - Clinical Services Director - Medical Services on 9508 1409

Does this sound like your new role? Bring your skills and enthusiasm to Cabrini Health and help optimise the patient experience and health outcomes for our community.

Cabrini Health acknowledges the importance of creating a work environment that is welcoming, safe, equitable and inclusive for people of all backgrounds and abilities. Inclusion is core to our mission.

Working for Cabrini

Cabrini Health is a Catholic, private, for-purpose health service located in Melbourne’s southeast. Inspired by the mission and ethic of care of the Cabrini Sisters, providing quality, compassionate care to our community for more than 75 years.

There is something special about Cabrini Health. Our highly skilled staff and specialists incorporate clinical research, innovative models of care and state-of-the-art technology to deliver the best possible care and outcomes for our patients. We demonstrate our mission to serve our community through outreach programs that support asylum seekers, provide healthcare in rural communities and in underdeveloped countries.

Our size, reputation and growth strategy ensure genuine opportunities for our people to learn, grow and realise potential.

Our values: Compassion - Integrity - Courage - Respect

MANDATORY FOR ALL NEW STAFF TO CABRINI

Employment with Cabrini Health will be based on satisfactory background checks such as professional references, National Police Check, vaccinations for annual Influenza plus a Working with Children Check (WWCC) may also be requested. Vaccination for COVID-19 is highly recommended.