Customer Success Coordinator

4 days ago

Melbourne, Australia Nectar Brands Full time

**About the role**:
To help support our growth, we are seeking a detail-oriented and organised Customer Success Coordinator to join our team.

In turn, you will join an extremely passionate team and be exposed to the operations of an incredibly fast-growing start-up merging two exciting new industries - cannabis and digital health.

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**What you'll do**:
Supporting pharmacists with Cultiva registrations and product ordering

Customer feedback management

Process customer orders and ensure that all orders are accurately fulfilled and shipped on time

Assist with the management of freight and courier services

Monitor inventory levels and ensure that adequate stock is available to fulfil orders

Maintain accurate records of all orders, shipments, and inventory levels

Work closely with the sales team to ensure that all orders are processed in a timely manner

Assist with other warehouse duties as needed, such as receiving shipments and organising inventory

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**About you**:
High school diploma or equivalent

Strong attention to detail and organisational skills

Excellent communication skills, both written and verbal

Ability to work in a fast-paced environment

Familiarity with inventory management systems and software (Xero, Google Workspace, StarShipIt) highly regarded

Experience in order management or pharmaceutical-related background highly regarded, but not essential

Ability and willingness to lift and move heavy objects (up to 20kg) as needed

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**Skills and experience**:
**Bonus Points**:
High school diploma or equivalent

Strong attention to detail and organisational skills

Excellent communication skills, both written and verbal

Ability to work in a fast-paced environment

Familiarity with inventory management systems and software (Xero, Google Workspace, StarShipIt) highly regarded

Experience in order management or pharmaceutical-related background highly regarded, but not essential

Ability and willingness to lift and move heavy objects (up to 20kg) as needed

‍

**Nectar Brands is a digital health start-up redefining the future of care.**:
Our mission is to improve the health outcomes for patients Australia-wide by making healthcare more accessible, convenient, and connected.
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Our first brand Polln provides access to holistic virtual care and alternative treatments such as medicinal cannabis to patients across Australia.
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And there’s a whole lot more to come.
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We’re looking for the right person to join us as we continue to grow and expand the Nectar Brands portfolio.

**Why work for Nectar Brands?**:
Join a company that is committed to **doing well by doing good.**
‍
You’ll be part of an incredibly fast-growing start-up merging two exciting new industries - **cannabis** and **digital health.**

**‍**Opportunities for **professional growth** as the company scales
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**Challenging, meaningful** work that has a positive impact on the lives of our customers

**How to apply**:
Customer Success Coordinator

Join us in our mission to personalise healthcare and improve the health outcomes of patients Australia-wide, one brand at a time.

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