Customer Support Consultant

11 hours ago

Sydney, Australia XREF Full time

Company Description

At Xref, we’re on a mission to bring positive change to the recruitment process. Our platform offers reference, background and ID checks that are fast, simple and secure. We make employee verification easy and (dare we say it) enjoyable.

Our success is down to our incredible team, who ensure that Xref delivers the best experience to everyone who uses it.

After launching as a startup in 2010, we are now a global, publicly listed and profitable business with more than 1,2000 happy customers all over APAC, Europe and North America.

**Job Description**:
Due to an internal promotion, we are looking for a Customer Support Consultant to come on board. You will enjoy speaking to a large variety of clients and end users by helping them with their queries using the Xref platform. This is a varied role where you will respond to support requests as well as supporting the wider Xref team.

What a day may look like:

- Offer prompt resolution of logged cases - escalating if required
- Liaise and collaborate with CSC’s in Xref’s global offices providing a 24 hour international support system
- Identify platform issue trends and add to development log. Identifying areas for development and recommending suitable changes to development and sales teams
- Client data management in our CRM (Salesforce)

**Qualifications**:
**Who are we looking for to join our amazing Customer Success team?**
- A customer-centric individual who is passionate about delivering the highest standard of service to our clients
- An excellent communicator - both written and verbal with a professional and friendly phone manner
- Someone with the ability to learn product knowledge and to identify new opportunities for Xref and our clients
- Someone with proficient computer skills and an interest in technology
- A detail oriented person to ensure all notes are logged and cases are closed in a timely manner
- You value a team driven environment as well as being able to work autonomously across both working from home and the office

Additional Information
**Why choose Xref?**
- ** Flexible Work Approach** - We value a more outcome driven approach to work and offer a full flexible work approach.
- ** Competitive Salary** - base salary + attractive option scheme
- ** Career Development** - Whether you're taking on new responsibilities, following your passion to a new area of the business or starting an adventure in any of our other global offices - we're proud to offer tailored opportunities.
- ** Birthday Leave** - We’ve said it before and we’ll say it again, we love any excuse to celebrate - here’s an extra day to take off just for you.
- ** Events** - We’re a social bunch and sure know how to have a good time From team days out to client focused events, we make sure to keep work fun
- No agencies, please._

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