Cloud and Caas Technical Specialist

It starts with YES
At Optus, we don’t sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit.
We are on the lookout for experienced Cloud and CaaS Technical Specialists and Senior Technical Specialists who will be responsible for maintaining the performance and availability of the Optus Network, ensuring strong customer experience and service reliability. This includes hands-on operational support as well as technical governance of suppliers across change, incident, and problem management.
The role operates within a 24x7 rotating roster as part of the Tier 2 support team in our Optus Network Operations Centre in Sydney. In addition to resolving complex technical issues, the specialist is expected to deliver high-quality support, mentor junior team members, and collaborate with managed service partners, equipment vendors, and internal engineering teams to support network strategy, implementation, and continuous improvement initiatives.
Your day in the life of a Technical Specialist
at Optus
Support incident and problem management through rapidly resolving complex faults raised from Managed Services and Service Assurance Managers, perform root cause analysis, and coordinate with vendors to implement permanent fixes.
Deliver on network performance and reliability by driving improvements in fault rates and service quality across the transport network to protect revenue and improve customer experience.
Reinforce change and implementation governance through detailed
r
eview and approval of planned works, network changes, and new technology deployments to ensure alignment with Optus quality, performance, and supportability standards.
Participate in strategic network evolution by
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upporting network expansion and upgrades, recommending design improvements, and guide stakeholders on architecture standards for new technologies and services.
Provide service reporting and
technical insights into performance metrics and SLAs, identify trends or issues, and collaborate with various business partners on corrective actions.
Contribute to automation use cases (e.g., incident creation/resolution), refine event correlation and alarm tuning, and input into tools strategy to support operational outcomes.
Underpin security and governance by participating in Change Advisory Boards, manage vendor access certification, and engage in training to support continuous improvement and secure network operations.
Why you are perfect for the job
Relevant professional qualifications and certifications in Engineering, Telecommunications, or a related Science field.
Extensive hands on experience in Virtualised and Cloud native technologies and, Service Operations, including in-depth knowledge of Cloud Infrastructure, CaaS layer, NaaS and supporting container-based and virtualised Applications
Demonstrable ability to manage technology vendors and deliver projects on time and within budget.
Outstanding skills in presenting ideas, influencing stakeholders, and effectively responding to changing circumstances.
Proactive approach to identifying and resolving business and technical issues with clear communication and solution recommendations whilst taking ownership of outcomes.
Ability to build strong working relationships, support the team as a Subject Matter Expert, and fosters a positive team culture that recognises and rewards contributions.
Perks we love at Optus
Inclusive paid parental leave, up to 16 weeks for the primary care giver.
Competitive leave including 2 additional 'Connected Leave' days.
All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’.
Own your own growth by accessing an extensive online and facilitator led learning catalogue.
**Connect at work through our employee-led volunteer groups**: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.
Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office.
Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon, or paid secure parking facilities available
Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes
or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.
For more information on Diversity, Inclusion & Belonging at Optus, please visit
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