Client Liaison Officer

School of Veterinary Science-
- Be a member of the Client Relationship team- Part-time, permanent position- Plan for your future with a generous 17% superannuation allowance- Join our- Gatton Campus community
- take a- virtual tour
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About UQ’s Gatton Campus

Established over 125 years ago, UQ’s Gatton Campus has a long history - from starting out as a dedicated agricultural institution, to being a field hospital during WWII, and to joining the UQ community in 1990.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you’ll have the opportunity to contribute to activities that have a lasting impact on our community.

Join an organisation where excellence is at the core of our culture, contributions are valued, and a range of

benefits and rewards

are available, such as:
- Free parking
- and- intercampus bus-
- On campus childcare
- , medical clinic, and post office- 26 weeks paid parental leave or 14 weeks paid primary caregiver leave- 17% superannuation contributions- 17.5% annual leave loading- 25% discount on eligible- UQ Vets
- services- Access to our $4.1 million- UQ Sports facility-
- Volunteer in our- community gardenAbout This Opportunity

The Client Liaison Officer provides reception and administrative services for the Small Animal and Equine Specialist Hospitals at the Gatton campus.

Key responsibilities will include:
- Provide high level customer service and support to referring veterinarians, clinic clients, veterinary students, staff and other clients,- Provide clients with current product and service information relevant to a Specialist / Referral veterinary Hospital.- Alert Veterinarians to biosecurity and infection control concerns promptly- Utilise the customised veterinary practice management system, to efficiently and effectively manage appointments, invoice and receipt client accounts, record and maintain client and patient information.- Perform financial and other administrative duties such as cash handling, EFTPOS, credit card and cheque/ cash reconciliation, banking, debt collection and stationary ordering.- Provide administrative support to other staff as required.- Ensure that reception duties are carried out in an efficient and effective manner,- Ensure that the reception and waiting room areas are well maintained.- Manage the flow of incoming documentation and queries by determining priorities, action and re-direction as necessary- Prepare/Draft reports and documents, minutes of meetings as required- Participate in the continual review and improvement of administrative procedures.

Training period:
Training will be Monday - Friday 8am - 4pm.

Flexible part time training option available upon discussion at time of appointment

This is a part-time (65%), continuing position. Additional shifts may be available on occasion.

At HEW level 4, the full-time equivalent base salary will be in the range $71,640.06 - $75,957.51, plus a generous super allowance of up to 17%. The total FTE package will be up to $83,818.87 - $88,870.29 annually. As this role is covered by an Enterprise Agreement, you will also receive regular remuneration increases - at least once a year.

About You- Completion of a Bachelor of Veterinary Technology or Certificate IV in Veterinary Nursing.- Previous experience working in a busy reception environment.- Demonstrated ability to provide a high standard of customer and administrative support.- Ability to establish and maintain productive working relationships with key stakeholders and clients ensuring service delivery meets key requirements.-
- Ability to work with initiative and provide quality client service as well as respond to the changing needs of the Clinic.- Demonstrated ability to effectively maintain filing systems, databases and other office systems- Demonstrated ability to work effectively, both independently and as part of a team.- A sound knowledge and proficiency in the use business management software, in particular, the Microsoft Office Suite (Word and Excel), and the ability to rapidly acquire skills in the use of the Practice management system.- High level of accuracy with attention to detail- Knowledge or ability to acquire knowledge quickly of biosecurity concerns in a teaching environment- Sensitivity to confidentiality and privacy issues associated with the Hospital, Clinics and Diagnostic labs.

In addition, the following mandatory requirements apply:
- Work Rights: You must have unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment.

Questions?

For more information about this opportunity, please contact Ms Ella Wright at

Want to Apply?- Cover letter addressing the ‘About You’ section- Resume

Other Information

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