Housekeeping Office Manager

2 days ago

Palm Beach, Australia Hyatt Regency Aruba Resort, Spa and Casino Full time

Summary

The Housekeeping Office Manager oversees the daily operations of the office, focusing on key areas such as staffing, scheduling, and training within the department. This role requires collaboration with the Executive Housekeeper and the Housekeeping management team to ensure smooth and efficient operations.

Tasks include but are not limited to:

- Preparing the boards for the Room Attendants.
- Pre-Shift.
- Managing Dimension
- Insert schedules and update schedule patterns as necessary.
- Daily payroll edits.
- Pay period closing duties.
- Follow up with colleagues missing punches.
- Department Financing
- Working with the monthly housekeeping budget (maintaining a balanced checkbook).
- Follow up on pending orders (tracking these & working closely with Purchasing).
- Working with the weekly inventory.
- Placing local orders.
- Placing international orders.
- Submitting weekly invoicing for outside laundry vendor.
- Submit Bi-weekly invoices for cleaning services.
- Recording of OSL hours.
- Responsible for month-end closing
- All invoices are in by the last day of scanning.
- Reviewing statements.
- Accruals for services received in the current month.
- Work with the Executive Housekeeper to implement recognition and motivation in the department.
- Guest comment Cards
- Housekeeping Week - organization, activities and prizes.
- Making of schedules
- Housekeeper, Public areas, Management schedules.
- Schedules to be completed weekly on specific days.
- Lost & Found
- Clear and record items on the tracking sheet.
- Assist guests and colleagues with lost & found.
- Assist the team when required
- Inspecting guestrooms.
- Set up VIP rooms.
- Prepare guestrooms for SITE.
- Assist during emergencies.
- Office Duties
- Answer calls and take messages.
- Keeping the office organized.
- Send “Pick up” rooms to Supervisors.
- Send “Due Out” rooms to Supervisors. Follow up on the list and with the Front Desk.
- Send “Queue” rooms to the Supervisors.
- Follow up with Guests Requests.

**Qualifications**:
**Basic Qualifications**:

- Have an outgoing personality.
- Able to work under pressure.
- Detailed oriented
- Computer skills.
- Team Player.
- Refined verbal and written communication skills.
- Ability to work a flexible schedule, including weekends and holidays.

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