Customer Operations Advisor

6 days ago

Ipswich, Australia Eriks Full time

Job Title: Customer Operations Advisor

Job Location: Eggborough

ABOUT US
- We are ERIKS, a technology driven, specialist industrial services provider offering a wide range of mechanical engineering solutions and technical services to an incredibly broad spectrum of industries. We are involved, often without you knowing, in your day to day lives from your breakfast in the morning, to the microchips in your mobile and even supporting the NHS. We have over 7500 specialist colleagues in 20 countries adding ERIKS Value for industrial customers worldwide. Over the last 80 years, we continued to embed an entrepreneurial spirit and through our passion, specialism and innovation, we make industry work better.

ABOUT YOU
- You’re driven by the thought of delivering customer service excellence onsite with some of the most recognised names in industry. The idea of autonomy and responsibility to develop business and relationships onsite doesn’t phase you, in fact, you relish the opportunity to develop with ERIKS.

Your main skills will include:

- Organisation
- Leadership
- Problem solving
- Customer focus
- Communication

ABOUT THE ROLE
- Effective ordering of stock items and planning for maintenance breaks - client system and EoS.
- Being initial and key point of contact for the customer
- Responding to client enquiries and requests - Non-stock, across multiple vendors.
- Keep order expediting up to date.
- Supporting the Customer Operations Manager in sourcing activities.
- Call Out: YES
- Overtime: YES

ABOUT OUR OFFER
- In return for your passion and commitment, we offer trust, support and bespoke training to help ensure you continue to grow and thrive with us.

We empower all our employees to drive their own career and a development path and always look to grow our future leaders from within. Our internal Talent team will give you the tools you need to succeed in your career, and the ERIKS family will give you any support and guidance you may need to use them effectively.

On top of a competitive salary our benefits include:

- 25 days plus bank holidays annual holiday entitlement
- Contributory Pension Scheme
- Bike to Work Scheme
- Life Assurance
- Employee Assistance Programme including
- Life, Money and Wellbeing support
- Unlimited Video GP Appointments
- 8 Mental Health Therapy session a year
- 2 Medical second opinion consultation per year
- Company Sick Pay
- Group Income Protection - after a period of sickness absence
- Onsite Parking at all our sites
- Long service recognition
- Free unlimited access to LinkedIn Learning
- Free ERIKS Branded workwear
- Free Eye tests

ABOUT OUR ENVIRONMENT

We are immensely proud of our culture of empowerment, collaboration and recognition.

If you believe you have what it takes, whilst not meeting all the criteria, please do get in touch as we would love to chat.

You never know, until you give it a go

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