Rostering Coordinator

**Location**: Redfern, NSW
**Roster**: 12-hour rotating shifts, weekdays and weekends

**About the Roles**

ACESGroup is expanding and seeking experienced, customer-focused, organised, and proactive professionals to join our dynamic team at our Redfern Services Support Centre. We are recruiting for two key positions:

- **Rostering Coordinator** - responsible for managing schedules, coordinating employee coverage, and ensuring rosters are compliant and efficient, while liaising with clients to ensure their operational needs are met.
- **Services Support Lead** - responsible for leading administrative and logístical support, managing resource allocation, and ensuring optimal service delivery within a client-focused environment.

Reporting to the Service Manager - Scheduling, these roles are integral to the 24/7 operations of our national Services Support Centre. You will work as part of a collaborative team to support employees, clients, and operational teams, ensuring smooth, compliant, and effective service delivery.

Our motto is simple: we keep people and places safe.

**About You**

You are a proactive, organised, and independent professional who thrives on problem-solving, keeping operations running smoothly, and supporting your team, our employees and clients to succeed. You enjoy coordinating people, schedules, and resources in a dynamic, client-focused environment.

**Key Responsibilities**

**Rostering Coordinator**
- Develop, maintain, and adjust rosters to meet operational and contractual requirements.
- Liaise with employees and clients to confirm availability, shift allocations, and roster changes.
- Ensure compliance with workplace agreements, EA, and internal processes.
- Manage ad hoc shift coverage and last-minute replacements.
- Coordinate training sessions and site-specific inductions as required.
- Monitor workforce capacity, report potential gaps, and proactively address client needs.
- Maintain accurate records and communicate clearly with employees, stakeholders, and clients.

**Services Support Lead**
- Lead and coordinate administrative and operational support within the Services Support Centre.
- Manage resource scheduling/rostering for employees to fulfil client requirements accurately and on time.
- Provide proactive customer service to clients and employees, responding to enquiries and service requests.
- Collaborate with internal Service Managers and employees to optimise workforce allocation.
- Identify and resolve operational issues using judgement, systems, and analytics.
- Administer systems, records, and reporting related to service operations.
- Act as primary point of contact for client liaison during your shift, ensuring operational needs are understood and delivered.
- Lead, support, and coordinate team members to achieve objectives and maintain service excellence.

**Skills & Experience**
- Previous experience in rostering, scheduling, workforce coordination, or service support.
- Leadership or team management experience (preferred for Services Support Lead).
- Security industry background (desirable).
- Strong organisational, planning, and time-management skills.
- Excellent communication and interpersonal abilities, with experience liaising with clients.
- Ability to multi-task, prioritise, and work independently in a fast-paced environment.
- Sound understanding of scheduling best practices, agreements, and compliance (desirable).
- IT savvy - confident in data processing across multiple systems; intermediate Excel skills.
- Proactive, solution-oriented, hands-on, and innovative mindset.
- Security Licence (desirable but not essential).

**Why Join Us?**
- **Investing in People**: Join a reliable, supportive team built on compliance and best practice.
- **Career Growth**: Pathways to leadership roles, internal RTO programs, and professional development.
- **Office-Based Role**: Work from our Redfern Services Support Centre, close to public transport.
- **Rotating Roster**: Includes weekdays and weekends, offering variety and flexibility.
- **Supportive Team**: Be part of a growing, inclusive company with diverse opportunities.

**About us**
ACESGroup are a leading national provider of security services to a large portfolio of public and private facilities. We are an established, respected and reputable business with more than 40 years’ experience partnering to provide security services to a diverse range of industries and facilities.

Our team members keep people and places safe in commercial facilities, public precincts, education institutes, aviation facilities, parklands, technology precincts and major recreation venues.

At ACESGroup, we aim to be the industry leader where we don’t just offer jobs, we offer long term careers.

**How to apply**
If you are ready to join a dynamic team with a company that truly values your contribution, then APPLY NOW You can also get in touch for a confidential chat with our Recruiters on (02) 96997711.

ACESGroup is the 2022 an