Receptionist

The purpose of this position description document is to provide you with a clear understanding of your role,
and how that role fits within Melbourne Institute of Technology (MIT) as an organisation.

This document provides an outline of your key areas of accountability and desired outcomes from satisfactory
performance of the role. It does not provide an exhaustive list of tasks and activities that are required to be
performed in order to fulfil the role.

**POSITION DETAILS**

**Position Title**:Receptionist

**School / Division**:Office of Student Administration and Experience (OSAE)

**Campus**:Sydney

**Time Fraction**:Full-Time

**Classification **Educational Services (Post - Secondary Education) Award 2020.

**ROLE**

The receptionist is an integral part of MIT Sydney Campus which assists in the provision of client services that
support the educational goals of the Institute. While being part of Student Administration and Experience
Department, the Receptionist is often the first point of contact for MIT’s stakeholders and is expected to
provide receptionist services for all clients and stakeholders. MIT Student Administration and Experience
provides assistance to its clients over a range of areas including; over the counter enquiries, student support
services, counselling; personal, educational and career, student recreational activities, accommodation &
airport pick up services to international students, International student affairs including immigration matters,
operational and day to day matters & general administration.

The main area of responsibility of this position is to meet the routine MIT Sydney campus needs of its clients
and support the Manager Student Administration and Experience with the overall objective of continuous
improvement of our quality of service and our commitment to on-going, individualized client support. This
may also require the development, implementation and delivery of student services workshops and programs
for clients.

The Receptionist will also provide personal assistance to the Campus Director in performing his/her duties.

Reception staff work individually and under the direct supervision of the Manager Student Administration and
Experience but has autonomy in prioritising and completing tasks. This involves working co-operatively in a
team environment, as well as professionally.

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**MIT VISION AND GOALS**

Founded in 1996, Melbourne Institute of Technology (MIT) has grown dynamically as one of the leading
private institutes of higher education in Australia with campuses in Melbourne and Sydney. MIT is a
teaching only Higher Education Institution. Our vision, mission, values and goals as approved by the MIT
Board of Directors in December 2017 are set out below.

**Vision**
MIT continues to be a leading private higher education provider nationally and internationally by proactively
developing innovative educational programs to meet industry needs and by a commitment to inspire
tomorrow’s graduates.

**Mission**
MIT, through its higher education programs and personalised and transformational student experience,
provides the opportunity for individuals to access knowledge and to enrich and transform their futures.

**Values**
- Excellence in teaching and learning;
- Integrity;
- Accountability and
- Transformational Change.

**Goals and Priorities**:

- Develop and deliver innovative programs that meet industry and market needs;
- Provide an inclusive, service-oriented culture focused on student outcomes;
- Raise our profile and the impact of our teaching and learning and student engagement with our
- stakeholders;- Provide inclusive, innovative and responsible education

**Enabling Elements**:
1. Our people
2. Technology

**MIT ORGANISATIONAL STRUCTURE**

MIT business model comprises four (4) key focus areas as guided by its vision: Academia, Finance, Marketing,
and Operations. Our organisational structure is designed to ensure each of these areas is fully resourced.
Our Executive Management Team is responsible for the development of our strategic plan and effective
implementation of strategies across all business areas. It comprises our:

- Chief Executive Officer,
- Managing Director,
- Executive Dean
- Group General Manager & Human Resources Director

**SUPERVISION AND REPORTING ARRANGEMENTS**

This position reports to the Campus Director or nominee. Reception staff work closely with all
divisions on campus and should be able to work autonomously.

Other position reporting to this position - NIL

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**RESPONSIBILITIES**

The Receptionist is responsible for the ongoing effectiveness and efficiency of the reception/administration
area for MIT Sydney. This responsibility incorporates the areas set out below.

**Area Outcomes
**Provide Services to Clients

Undertake daily routine Student Services duties professionally
and efficiently which will involve;
- Effective coordin