Implementation Coordinator

2 weeks ago

Eight Mile Plains, Australia Simpro Software Full time

Do you have experience in coordinating and scheduling personnel, with a solid understanding of software adoption processes? Or are you a super organized administrator with fantastic IT and software skills, looking for a change?

If you are interested in expanding your expertise, we would like to get to know you and discuss how you would fit into our implementation team as a crucial member.

To be considered, you must be Brisbane-based and eligible to work legally in Australia on a full-time basis.

**First Things First, What We Can Offer You?**
- Delicious daily, free, chef prepared lunch on site
- Fully equipped, free on-site gym
- Hybrid work arrangements
- Ground-breaking parental leave entitlements
- Participation in Simpro's Equity Share Program
- Second-to-none onboard training
- Fun team camaraderie and events
- Opportunities for growth and development

**Who Are We?**
- Simpro is a global leading Software-as-a-Service (SaaS) field service management solution for service, maintenance and project contractors. Simpro was founded in 2002 in Brisbane, Australia with operations in Australia, New Zealand, the United Kingdom, the United States, Singapore and The Netherlands. Simpro empowers our trade service customers to connect the office to the field, deliver exceptional customer service and gain invaluable insights with automated processes, streamlined workflows and in-depth business reporting._

**What You’ll Do**
- Assist in the delivery of implementation objectives, interacting with both internal and external stakeholders
- Coordinate internal personnel and contractors, towards flawless execution of implementations
- Work with management on the planning, availability and allocation of personnel
- Have an understanding of Implementation Consultants capacity when planning their overall workload
- Assist, monitor & record the progress/success of implementations and any training activities, by ensuring client documentation is actioned promptly
- Work with the Sales and Implementation teams to keep customer implementations progressing
- Identify and escalate any issues to the Implementation and Customer Success Managers
- Ensure all work orders are updated daily.

**What You’ll Bring**
- Previous use of Salesforce or similar CRM would be advantageous
- Ideally, you are familiar with ASANA or similar project management software
- Organisational skills, along with attention to detail and multi-tasking skills
- Proven written and verbal communication skills
- Genuine self-starter who has drive and determination
- Excellent time management skills, with a sense of urgency when needed
- A motivation by KPIs and targets
- Analytical and problem solving skills.

**Core Values Required of all Simpro Employees**

We are seeking someone with the right determination, attitude and Simpro compatibility. Our culture and core values are very important to us:

- ** We Are One Team**:

- ** We Own It**:

- ** We Innovate**:

- ** We Understand**:

- ** We Care**:

- ** We Have Fun**

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