Care Co-ordinator

Wanting to make a difference in the life of others?
- Wanting to work close to home in a friendly environment?

**Superior Home Health Services** is a full-offer, community care organisation _providing in home health care with a difference_. Covering most of the Moreton Bay Region, Bribie Island, North Brisbane, Sunshine Coast and Gympie areas, our support professionals are as diverse as our wonderful clients. We are currently looking for a motivated and enthusiastic **Care Coordinator / Client Experience Officer** to join our corporate support team based in Gympie.

Your professional, friendly and welcoming personality, along with your great communication and positive attitude, will serve you well as you will be first point of contact, for our clients and their families and our care delivery team.

In this role you will be responsible for liaising between many stakeholders including clients, or their families or representatives, the clinical team, care delivery team, scheduling team, corporate services team, our referral partners, and industry bodies. Ideally you will have at least 12 months experience in a similar role.

**Your main responsibilities will be to**:

- Work with the scheduling team to ensure client schedules provide the level of continuity and consistency they expect.
- Manage Home Care Package funding administrative tasks and procurement of goods/external services.
- Provide a courteous, knowledgeable and reliable liaison between clients, the public and staff members, by providing administrative services in order to ensure effective and efficient operations.
- Promote a positive relationship with staff and be a source of knowledge to them.
- Respond in a timely manner to roster or scheduling of service queries, identify changes in client needs, and liaise with clinical staff.
- Manage the day-to-day activities as directed by management, with a flexible and team driven approach.
- Display strong customer service skills when communicating by using a professional, courteous, tactful manner.
- Ensure notes, correspondence and documentation are accurate and updated in a timely manner
- Ensure any concerns/incidents/hazards are dealt with, or escalated, promptly and professionally

**To be suitable for this role you must have**:

- Resilience is essential - this industry is as challenging as it is rewarding
- Ability to negotiate with all stakeholders
- Excellent and demonstrated customer service knowledge and skills
- Strong written and verbal skills along with active listening
- Possess, or willingness to undertake, COVID Vaccinations, a national police check, NDIS Worker Screening Check and working with children check as part of the pre-employment checks.
- Knowledge of current social services sector, including client centered care, is essential
- Experience with rostering/scheduling staff would be favorable but not essential

Preference will be given to applicants who hold a qualification in Aged Care, Disability Care, Nursing, or Occupational Therapy.

**Job Types**: Full-time, Part-time, Permanent

Pay: $60,000.00 - $70,000.00 per year

**Benefits**:

- Employee mentoring program
- Professional development assistance

Schedule:

- Day shift
- Monday to Friday
- No weekends
- On call

Ability to commute/relocate:

- Gympie, QLD 4570: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Community: 1 year (preferred)

Licence/Certification:

- Qualification relating to Nursing, Aged Care, or Disability (required)

Work Authorisation:

- Australia (required)

Work Location: On the road