IT Operations Manager

**IT Operations Manager**:
Sydney, New South Wales, Australia- Date posted

**Apr 04, 2025**
- Job number

**1812877**
- Work site

**Microsoft on-site only**
- Travel

**0-25**%**
- Role type

**People Manager**
- Profession

**Data Center**
- Discipline

**Data Center Operations Management**
- Employment type

**Full-Time**

**Overview**:

- In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a** IT Operations Manager (ITOM).**

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DC IT Operations Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action

AU Citizenship required, 100% onsite role.

**Qualifications**:
**Qualifications**

**Required Qualifications**:

- High School Diploma or equivalent AND 5+ years’ experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure).
- 3+ years’ experience in leading a diverse, technical team in a datacenter

**Preferred Qualifications**:

- 6+ years enterprise-level experience managing large scale and complex projects/programs AND 6+ years’ experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) AND 6+ years’ experience in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) AND Experience managing budget $1M+.
- Bachelor's Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management, or related field.
- 5+ years’ experience leading diverse, technical workforce or managing global and virtual teams.
- Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications, Leadership Development Certifications, PMP, CDCP.

**Background Check Requirements**:

- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
- ** Citizenship Verification: This position requires verification of Australian Citizenship to meet federal government security requirements.**:

- NV1/2, PV Clearance Assessment: This position may require an enhanced background check conducted through the Australian Government Security Vetting Agency.

**Responsibilities**:
**As a**IT Operations Manager (based on-site in a datacenter),**your success will be measured by**:
**People Management**:

- Deliver success through empowerment and accountability by modeling, coaching, and caring.
- Live our culture, embody our values, and practice our leadership principles.
- Define team objectives and outcomes, enable success across boundaries, and help the team adapt and learn.
- Attract and retain great people, know everyone’s capabilities and aspirations, and invest in the growth of others.

**Data Center Operations**:

- Document and drive alignment on dependencies, supplier contracts, success metrics, resource readiness, operational, supportability, and manageability criteria.
- Review Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Objectives & Key Results (OKRs) and provide input to improve or increase efficiency across IT and Critical Environment (CE) services.
- Partner cross-functionally to support global and regional initiatives (e.g., environmental health and safety, risk assessments, certifications).
- Manages/supports alignment to budget of the Data Center and makes tradeoff decisions to adhere to sound fiscal practices.
- Support budget planning and forecasting demand costs, driving awareness among business leaders on implications of service management issues and negotiating to win resources of costs, risks, and team leads as required.
- Pl