IT Field Support Technician

Car allowance on offer
- Tailored personal & professional development opportunities
- Join a leading diagnostic medical imaging provider, 80+ locations across Aus

**About Qscan**

We are an inclusive and diverse workforce that goes the extra mile to deliver excellent care and high-quality outcomes to our patients. We employ the use of state of the art equipment and cutting-edge technology because we believe our patients deserve nothing but the best. Whether you come to us as a Medical Receptionist, Sonographer, Team Leader, Radiologist or Administrator, you are a valued member of our team who we know will share in our passion for innovation and high quality, compassionate patient care.

**About the Opportunity**

We are seeking an
**IT Field Support Technician** to support our
**South East Radiology (SER, part of Qscan Group)** clinics in
**NSW**. This is a
**Permanent Full Time** position and will be
**based at our Nowra facilities**.

As an IT Field Support Technician, you will provide technical and non-technical support to the clinic teams in South East NSW on a rostered call cycle to ensure all clinics are sufficiently covered.

**You will also**:

- Maintain a high standard of work and service at all times, demonstrating Qscan's values in all aspects of your work.
- Provide a physical IT presence in the SER Clinics, rotating between locations on a day-to-day basis.
- Answer inbound calls and provide support to internal and external customers - backed by the centralised support desk.
- Act as project resource on internal & clinic projects & identify & propose opportunities for system improvement across the business.
- Provide technical support (diagnosing & repairing hardware & software faults, troubleshooting, installing & configuring hardware & software, resolving allocated tickets, etc.) & non-technical support (customer service, timely & accurate customer feedback, managing ticket queue, maintaining stock, service improvement) to clinic teams.
- Participate in the on‐call / after‐hours support roster.
- Communicate with stakeholders at all levels of the organisation and work with external providers.

**About You**

**You will also have**:

- A passion & drive to create positive improvements in service delivery.
- Excellent interpersonal & communication skills to engage with a variety of internal & external stakeholders.
- High-level problem-solving skills to support the day-to-day needs of the clinics.
- The ability to work collaboratively within a team (you will be supported by a centralised support desk) and also independently as the sole resource for the SER clinics.
- Desirable - Basic understanding of Linux (RHEL) systems, knowledge of VMWare, and basic networking skills.
- Desirable - Exposure to the Health Industry, particularly Radiology and associated systems.

**How You’ll Benefit**
- Car allowance on offer
- Paid parental leave
- Uniform allowance
- Annual flu vaccinations
- Personal and professional training and development programs
- Access to our Social Club - including events, giveaways and monthly raffles
- Access to local/team events and rewards
- Competitive salary and allowances
- Exclusive discounts on personal purchases through the Dell Employee Purchasing Program
- Wellbeing Gateway App to enhance your mental health and wellbeing
- Access to our Employee Assistance Program (Assure)
- You are welcome here. We strive to foster a diverse and inclusive work environment where people feel safe and valued for their unique contributions. We incorporate new and different ways of thinking and collaborating in the way we do our business and service our communities._
- At Qscan, Environmental, Social and Governance_
- _
- considerations are important to us - we want to further promote innovation and foster creativity while operating in a sustainable way._
- We know this sounds ambitious but we also know we can achieve our big goals with a great team. We want the best people working for us. Come join the team. You are welcome here_