Api Support Lead

7 days ago

Canberra, Australia Modis Full time

One of our major Federal Government clients are currently looking for an API Support Lead**. **The contract is for 12 months, where you will be given the opportunity to make a tangible contribution to the continued innovation and success of this client.

This role is open to all Australian Citizens, in Canberra, Sydney, Melbourne or Brisbane

**Duties and Responsibilities**
- Develop and maintain documentation on support processes, policies, and configuration
- Manage a small team, undertaking work allocation, review, providing guidance and direction
- Use strong communication and stakeholder management skills to deal with external customer partners, internal business staff up to management level
- Troubleshoot API and integration issues, and working with external vendors to resolve them.
- Become familiar with the token-based authentication system to help Partners with authentication problems

**Essential Criteria**
- More than 3 years' experience working with API's and/or Integration, ideally in a support/operations role
- Demonstrated experience managing and guiding a small team to achieve outcomes
- Excellent communication and stakeholder management skills to manage competing stakeholder groups
- Demonstrated experience developing and maintaining documentation on support processes, policies, and configuration

**Joining Modis**
- No payrolling processing fees
- Upskilling opportunities and training discounts
- Associate gatherings events
- MODIS SME meet ups/information sessions
- EAP Support Program
- Dedicated Account Management support team

**About Us**

Modis delivers cross-industry IT and digital engineering expertise to accelerate innovation and digital transformation. By combining a unique service offering of Tech Consulting, Tech Talent Services and Tech Academy solutions Modis enables businesses to progress, scale and perform. Modis has a global footprint with 30,000+ consultants in over 20 countries focused on Cognitive Technologies, Digital Transformation, Cloud & Infrastructure, Smart Ecosystem, and Industry 4.0 across the key sectors of Automotive & Transportation, Environmental & Energy, Software, Internet & Communication, Financial Services and Industrial Manufacturing.

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