Api Support Lead

3 days ago

Canberra, Australia Talent International Full time

australia australian capital territory contract negotiable- **Opportunity to work on cutting-edge technology solutions**:

- **12 month contract opportunity**:

- **Canberra located and hybrid work arrangements available**

**About the role**

Our Federal Government client is seeking an experienced and motivated API and Integration Support Lead to join a dynamic, fast-paced team. As the API Support Lead, your main responsibilities will include:

- Develop and maintain documentation on support processes, policies, and configuration.
- Manage a small team, undertaking work allocation, review, providing guidance and direction.
- Use strong communication and stakeholder management skills to deal with external customer partners, internal business staff up to management level.
- Troubleshoot API and integration issues and work with external vendors to resolve them.
- Become familiar with the token-based authentication system to help Partners with authentication problems.
- Work closely with level three technical and development teams to investigate and resolve complex incidents.
- Undertake testing of APIs and the environments as required.
- Monitor and report on end-to-end API health, performance, and statistics.
- Collate, analyse and produce customised reports and dashboards as required in consultation with ICT and business teams.
- Raise support tickets with external vendors and follow through to resolution.
- Exhibit a strong understanding of API and integration technologies, with the ability to quickly grasp new products and adapt to complex mission critical environments.
- Undertake support and operations. Development is not required in this role.

**About You**
- 3-5 years’ experience working with API’s and/or Integration, ideally in a support/operation role.
- Demonstrated experience managing and guiding a small team to achieve outcomes.
- Excellent communication and stakeholder management skills.
- Demonstrated experience developing and maintaining documentation on support processes, policies and configuration.
- Any exposure to CRM systems is beneficial.
- Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded.

**To Apply**

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