Acquisition Manager

**Req ID**: 82076
**Department**: AR Credit Cards & Personal Lending Change and Comm
**Division**: Australia Retail
**Location**: Docklands
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
The Credit Card Acquisition Manager (Digital and Partnerships) will be responsible for defining the strategy for acquiring Credit Card customers through Digital channels and Partnership offers/ loyalty programs and, executing a plan that will deliver the optimum mix of product and channel sales to drive front book revenue growth.
You will lead the relationship with our delivery partners in Digital Sales Experience and Strategic Partnerships and align acquisition plans and objectives to the broader Retail and Everyday Banking Strategy. You will also play an important role in owning the relationship and collaborating with Credit Risk and Operations team to deeply understand our policies, procedures, regulatory guidelines in order to improve the approval rates of newly acquired customers.
**Role Location**: 833 Collins Street, Docklands VIC 3008
**Role Type**: Permanent
**Work Schedule**: Full Time
What will your day look like?
**As an Acquisition Manager, you will be accountable to**:
Define and execute the acquisition strategy for consumer credit cards, specifically for the Digital channels and through our Partnership offers/ loyalty programs
Actively manage key strategic partners and external affiliates to extract value for our new customers and utilize their channels to reach and acquire customers
Create financial year plans aligned with finance, product and customer engagement to deliver on our financial objectives (the optimum mix of product, channel, offer and customer)
Identify opportunities to improve cost of acquisition, approval rates, customer spend, etc., to drive sustainable growth.
Utilize key partners (Argus, RFI, affiliate channels, etc) to understand our performance vs. our competitors and identify pockets of opportunity
Monitor and respond to Customer Complaints in line with ANZ Complaints Management Framework
Quarterly reviews with regulatory affairs to ensure program compliance and plan for upcoming regulatory change
Lead monthly results and alignment session with key business partners
Ensure acquisition plan for digital and partnerships is delivered on schedule/within budget
Communicate clearly and frequently with key stakeholders and Group functions, underpinned by a reporting cadence
Align timings and prioritisation between key partners and stakeholders
ANZ senior/executive stakeholders across Retail and Commercial Divisions, Group Technology, Risk, Finance, Legal etc
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Experience in credit card acquisition (or other retail lending products) essential
Commercial acumen
Experience working with data to understand trends and develop opportunities to drive acquisition
Experience in digital customer journey optimisation
Understanding of cost and revenue drivers and credit card levers
Leadership of complex project delivery
Demonstrated experience working closely with senior stakeholders both internally and externally
Effective communicator, effectively resolving issues and removing barriers to success
Financial services experience
Adept at fostering a collaborative and high-performing team environment and leading, motivating and developing team members
Proficiency in effectively prioritising in a resource-constrained environment
Leadership in agile ways of working and in complex, matrixed team structures
Knowledge of the Australia Retail product lines and broader business
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
10/01/2025, 11.59pm, (Melbourne Australia)