Head of Customer

We are seeking a dynamic and experienced individual to join Great Southern Bank as the
**Head of Customer & Enterprise Platforms (12-month maternity cover)**. As a critical part of the Information Office leadership team and the broader Senior Leadership Team, you will play a pivotal role in driving the bank's technology roadmap to deliver first-class service and achieve business objectives.

**The opportunity**

You'll provide technology thought leadership, to drive change and achieve business objectives. As the conduit for technology change on the platform, you'll work with other transformation and delivery functions to ensure ultimate accountability for technology services. Your actions will impact the daily experience of customers and staff across various channels, and your strategy will shape the future hybrid working environment for staff. You'll also have the opportunity and funding to determine the technology direction for these systems.

**Responsibilities**:

- Lead the technology strategy development for your platforms and contribute to the development of the overall technology strategy and roadmap for Great Southern Bank
- Create a culture of exceptional service, delivery, and transformation, and coach and manage your team to the highest standards of leadership
- Develop professional relationships across and outside of Great Southern Bank to successfully deliver greater outcomes, and consult widely across the enterprise to create a shared understanding
- Be the dedicated technology representative to the Chief Customer Officer, Chief Financial Officer, and Chief People Officer
- Deliver outstanding technology service and delivery outcomes with a strong execution focus
- Participate in cross enterprise strategy development as part of the Senior Leadership cohort
- Ensure alignment to strategic priorities through technology governance

**About you**
- Extensive experience in leading technology functions
- Possess a degree in a technology or business discipline
- Proven track record in relationship management, consulting, negotiation, and facilitation skills
- Demonstrated ability in strategic and tactical thinking, with a history of successfully implementing people strategies
- In-depth understanding of the banking industry, with desirable experience in customer experience functions
- Strong expertise in partnering to enhance technology delivery, including contracts and partner management
- History of delivering change to customer experience systems
- Experience working in a platforms operating model.

**Make an Impact**

Join us at Great Southern Bank and make a difference in the lives of over 380,000 Australians With over 75 years of experience putting our customers first, we're proud to be customer-owned and focused on helping all Australians achieve homeownership.

As we continue to grow and invest in technology, products, and people, we're seeking motivated and enthusiastic individuals to join our award-winning Technology team. Our culture is approachable, supportive, and fun, allowing our team members to thrive both at work and at home.
- At Great Southern Bank, we’re committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day._