Technical Specialist

Westpac is always on the lookout for skilled Aboriginal and Torres Strait Islander job seekers to Join Our Mob. We aim to attract the best people inside and outside of the business - building an organisation where the best talent thrives.

The Westpac Group has a complex Information Technology environment that needs to deliver to the rapidly changing needs of our customers and employees, the ever-evolving IT landscape, and the Group's regulatory and statutory requirements. In GroupTech we're striving to be game-changing technologists, shaping the future of banking.

**How will I help?**

While the role sits within the Contact Centre Platforms team, exposure to contact centre platform technology is not essential. You can work flexibly while training to upskill on new tools and technologies.

Your key responsibilities may include:

- Assisting in continuous improvement practices and outcomes to improve and evolve service offerings.
- Assisting in self-service, automation and shift left initiatives.
- Providing specialised support and technical assistance and monitor issue resolution to ensure issues are resolved within a timely manner.
- Undertaking problem determination and root cause analysis to ensure permanent corrective actions are implemented appropriately.
- Providing rapid response support during high impact incidents.
- Supporting timely resolution of high impact incidents (P1/P2) and manage engagements with L1/L2 service providers, vendors, and key business stakeholders.
- Maintaining high quality service architecture and service design documentation.

**What’s in it for me?**

You will play an important and significant part in the future of a business that has been around for 200 years. Our vision is to become one of the world’s great service companies. So, we will back you in the development of your career, with internal career prospects and flexible working. You will also be backed by a fantastic team of people in a can-do, supportive structure.

**What do I need?**

You may be experienced in the IT environment incorporating planning, implementation, operational management, configuration, and maintenance. Analysis, problem solving and troubleshooting and effective communication skills.

In terms of technical skills, any exposure to Contact Centre technologies, Cloud, Security, DevOps, and Infrastructure platforms would be advantageous.

**What’s it like to work there?**

As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth, and insurance benefits in the market.

We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How do I Apply?**

Our people are our highest priority, and we are committed to placing our redeployees in available roles before we review other applicants.

The health and wellbeing of our employees is our top priority. We’ve developed clear standards to ensure our people are confident, safe, and healthy whether they’re working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.