Customer Partner

2 days ago

Wagga Wagga, Australia Northcott Full time

Customer Partner position on a max term full-time contract until 31/03/2025
- 5 weeks annual leave| salary packaging | discounted gym
- Use your interpersonal skills as a central point of contact with customers

**Customer Partner position available in Wagga Wagga or Albury, Murrumbidgee Region on a Max Term Full Time contract until 31st March 2025**

**Northcott have a fantastic employees benefits program including salary packaging and discounted gym membership.**

**Use your interpersonal skills as a central point of contact with customers**

Northcott is looking for a Customer Partner to join our team in Wagga Wagga or Albury, Murrumbidgee Region on a max term full-time basis until 31st March 2025; this position is the central point of contact for Northcott customers.

**On a day-to-day basis, you will be responsible for;**
- Working from a person-centred framework to build and maintain strong relationships with customers
- Identifying opportunities for customers to meet their goals
- Working closely with the broader customer engagement team to ensure the handover of customer-specific needs is captured as part of service delivery
- Engaging with the local community and being the face of Northcott, in line with

organisational values
- Conducting customer check-ins and periodical holistic service reviews
- Information gathering and profile development and quality documentation audits - ensuring customers' goals and needs are captured and customer set-up is correct
- Identifying any resourcing issues and sharing insights with the coordinator/sales/other

managers to support the management of customer expectations
- Referring all potential new service requirements from customers (new and existing) to and from Sales
- Processing any new requests from account management
- Plan reviews with coordinators
- Managing customer funds and ensuring value for money from customers' plans
- Follow up/reconcile any non-funded customer activity

We are looking for someone who aligns with our values and is Innovative, Respectful and Brave.

**Ideally, you will bring these skills and experience**:

- A passion for and recent experience in account management, customer management or

equivalent health or disability services experience
- Knowledge of the Person-Centred Practice Framework
- Strong understanding of the National Disability Services Standards and National Disability Insurance Scheme (NDIS)
- Proven organisational skills with demonstrated ability to multi-task and manage time
- Great organisational skills and a need to be busy and hands-on
- Confidence with tools such as Word and Excel
- Being a people person - someone who is a clear and confident communicator who loves

building relationships and helping people through every medium - verbal and written.
- Great financial management skills

**Why work for us?**
- We are a leading disability services provider in NSW, ACT & QLD, providing services and support for people with disability and their families and carers.
- You will have your contribution valued and have opportunities to grow your career with us.
- A family-friendly workplace is offered, and support is provided for staff to manage their home and work lives effectively.
- A new recognition and rewards program enables discounts at various retail and entertainment outlets.
- Salary packaging benefit, gym membership and an insurance discount

Please submit an up-to-date resume and cover letter outlining your relevant skills and experience.

**Diversity and Inclusion Statement

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