Commercial Analyst

About the role

**Role Location**: 833 Collins Street, Docklands VIC 3008

**Role Type**: 12-month Fixed-term

The purpose of the PACE tribe is to deliver Whole of Customer/Whole of Bank strategic insights, propositions and engagements, leveraging our unique internal and external partnerships

What will your day look like?

As a Commercial Analyst, you deeply understand the power of data to generate quality customer insight, manage information, identify trends and make decisions.

This Commercial Analyst role is responsible for the delivery of strategic insights, commercial analysis and the design and build of analysis and reporting to support decision making across the Retail Division and in particular how we best leverage the strategic partnerships we have in the Australian Division. The role will also assess commercial viability of a range of opportunities and propositions.

A day in the life of a Commercial Analyst

Previous experience in scoping and developing plans for strategic pieces of work, as well as, developing and delivering commercial and partnership agreements
Experience in executing business change including key stakeholder management along the journey
Proven analytical skills and data-driven decision making
Ability to structure clear, fact-based and compelling strategic insights, business cases and narratives to create organisational buy-in
Developed mechanisms to track performance and value realisation on investment
Ability to quickly gather information on the program of work and communicate this to stakeholders
Ability to proactively and smoothly manage complex networks of stakeholder relationships internal and external to the bank
Identify, monitor and manage risks, issues and dependencies, agreeing appropriate risk responses
Generate, monitor, present and analyse relevant customer insights, costs, benefits, and risks for customers, clients and cohort products; this could include business casing, “what if?” scenarios and opportunity sizing & assessments
Continuous generation, monitoring, presenting and conducting of 'fact-based' analysis of relevant customer insights to use for the development and improvement of compelling and innovative customer propositions
Contribute to the development of a fact-based culture throughout the bank
Develop tools and methods to fully profile customers and customer segments
Source data from a variety of sources to combine, synthesise and analyse to generate insights and recommendations
Design and execute a series of Test & Learn business interventions (customers and operational) to uplift customer engagement and business performance. Monitor and optimise these tests.
What you will bring to the PACE Tribe?

Hands-on knowledge and experience with tools and techniques for analysis, data manipulation and presentation (e.g. SQL, QlikView BI, Tableau)
Analytical and inquisitive mindset to continuously improve the level of insight surfaced
Commercial, pragmatic mindset
Creative, strategic thinking
Have a clear understanding of the end-to-end analytics journey
Strong ability to translate data insights into practical business recommendations
Strong data visualisation skills
Ability to effectively communicate to all stakeholders (technical and non-technical)
Good understanding of the Banking system and products, service, channels
Strong customer lens and affinity
Flexibility and willingness to lean into complex opportunities
Who are you?

A team player - You know we only win if we all win. You recognise and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the team’s mission
The customer’s biggest fan - You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes
Comfortable being uncomfortable - You are comfortable with uncertainty and have the ability to effectively manage yourself through ambiguity and change
A collaborator and connector - You are proactive and disciplined in ensuring different stakeholder groups are aligned with the strategic direction. You form strong network connections and help break down internal and external organizational silos
Continuous improvement junkie - You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement
Committed to your own and other’s growth - You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow everyday
A problem solver - You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank. You will be a creative and strategic thinker.
Risk savvy - You build sustainable solutions that protect customers, stakeholders and the community
So, why join