Customer & Contract Team Leader

7 days ago

Ryde, Australia Calvary Full time

Progress with purpose at one of Australia’s largest health care providers
Temporary full-time position (3 months)
Work across both sites Calvary Riverside and Sandhill - Launceston
About the role

The Customer and Contract Lead is responsible for community business development (community engagement, referrer channels and maximizing commercial outcomes for the Homes through optimizing occupancy of suitable residents).

This role is crucial in ensuring occupancy levels are maintained working proactively with customers in consultation with both the management and clinical teams to provide quality care accommodation solutions to meet the needs of the customer.

They will also work closely with prospective Residents, their Families and Friends, to deliver accurate pricing and contracting information to customers, and to satisfy legislative requirements.

This role is responsible for leadership of a small team of Customer and Contract leads and work to create a strong culture across the team and region, working closely with Home Management Teams.

About you
Previous experience and understanding of placement of aged care consumers including facility, retirement Home/ independent living settings
Demonstrated sales experience
Demonstrated financial acumen
Demonstrated experience in consultation processes, including problem solving
Specialized competencies in customer service, the co-ordination of a range of complex services and building effective customer relationships
Strong attention to detail and compliance orientation
Excellent communication skills, written and oral
Demonstrated experience in liaising with external services
Proven skills in collection and analysis of information
Demonstrated organizational ability
Commitment to continuous quality improvement
Demonstrated knowledge and experience with MS Office
A commitment to work within Calvary’s Mission, Vision and Values

Why work for Calvary?

At Calvary, our staff matter.

Join our team, learn with purpose and drive positive impact in one of Australia’s largest healthcare providers across Public and Private Hospitals, Residential Aged Care and Home Care.

With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.

**Your benefits**:
NFP salary packaging benefits, discounted health insurance and gym memberships
Paid parental leave
Training, development pathways and career opportunities
Flexible hours that make sense for you

**Please note the following**:
You will be required to provide evidence of immunization as required for your role

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