Retail Store Manager

**Job Title**: KFC Retail Store Manager
**Location**: Broadway - Sydney CBD
**Employment Type**: Full-Time
**Salary**: $80,000 - $90,000 Package + Incentives
**Application’s Close**: Friday 23rd May 2025

**About KFC**:
Kentucky Fried Chicken’s history begins with Colonel Harland Sanders, who developed his signature Fried Chicken using his secret blend of 11 Secret Herbs & Spices in the 1930’s. He started selling his famous Chicken from his roadside Restaurant in Corbin, Kentucky for many years before opening his first Franchise in 1952. It wasn’t long before KFC became a major player in the Fast-Food revolution and expanded into the well know and reputable brand it is today that operates across 125 countries around the globe and serves 12 million customers every day.

We are proud of our legacy, our commitment to consistency and our finger licking good chicken. We enjoy making sure that every customer feels special. We are looking for an experienced leader who wants to come on the journey of bringing this to life with us. If you’re passionate about food, customer service, and leading a dynamic team, then we want you to be part of our KFC Franchise family at St George Restaurants.

**Position Overview**:
We’re looking for an enthusiastic and driven Retail Store Manager, with a can-do attitude to join our team and take the lead in overseeing all aspects of this KFC Restaurant. In this role, you will be responsible for managing the daily operations of this fast-paced environment, including building & guiding a diverse team, and ensuring every customer enjoys the highest quality service and food. You'll also play a vital role in executing strategies that support the growth of the business, strong profitability, and our commitment to excellence, and upholding of KFC’s high standards.

**Key Responsibilities**:

- Lead, inspire, and manage a large team of managers and restaurant staff, including recruiting, training, mentoring, and motivating employees to deliver exceptional experiences to our customers, whilst working cohesively together in a team environment.
- Ensure a high level of customer satisfaction through channelling excellent service and delivering on the highest product quality, reviewing and actioning of customer feedback and providing resolution of customer complaints.
- Management of restaurant operations, including staffing, food safety, inventory control, product mix, managing stock levels, and ensuring that administrative records are maintained in compliance with KFC’s standards and procedures.
- Execution and Control of costs through management of budgets to meet profitability targets and KPI's. Analysing financial performance and implementation of strategies for continuous improvement.
- Drive sales by implementing local marketing initiatives, promoting and advertising specials and promotions, upselling products and utilising our online systems and dashboards to understand Sales and financial figures and reporting.
- Uphold high standards of cleanliness, food safety, and compliance of occupational health and safety regulations, whilst ensuring that all company policies and legal requirements are met by the team.

**What We’re Looking For**:

- Minimum of 1 year’s experience as a Retail Store Manager, Restaurant Manager, General Manager, or similar leadership role in a fast-paced food service environment.
- Diploma of Business, Hospitality Management or similar is preferred.
- Intermediate Microsoft Office Skills (excel, PowerPoint, word & outlook)
- Strong leadership, team building and problem-solving skills with the ability to motivate, coach, and develop employees.
- Excellent communication, organizational, and problem-solving abilities.
- Strong business acumen with experience in managing P&L, budgets, and financial reports.
- A passion for great food and exceptional customer service.
- Proven ability to lead and manage a team and thrive in a fast-paced, dynamic environment.
- Flexibility to work evenings, weekends, holidays & Public Holidays as needed.
- Australian Citizen or Permanent Resident is preferred.

**The Perks**:

- Career Growth: KFC offers excellent opportunities for career development, such as Retail Traineeships, Graduate Leadership Program and advancement in a global brand.
- Competitive Salary & Benefits: Enjoy a competitive salary, performance-based incentives, attendance at our Annual RGM Conference and other perks.
- Training & Support: We provide comprehensive training to ensure you have the tools and knowledge to succeed.
- Dynamic Work Environment: Work with a passionate team in a fun and fast-paced environment.

**How to Apply**:
Think you’re the perfect fit? We’d love to hear from you Submit your resume and a brief cover letter telling us why you’re the right person to lead our team to success

Pay: $80,000.00 - $90,000.00 per year

**Benefits**:

- Employee discount

Supplementary Pay:

- Performance bonus

**Experience**:

- Restaurant management: 1 year (requ