Implementation Manager

At The Star Entertainment Group, we aim to be Australia’s leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations.

Our properties across Sydney, Brisbane, and the Gold Coast are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.

The Star Entertainment Group (TSEG) is an ASX-listed company committed to supporting the communities in which we operate. TSEG will achieve this by leading with integrity and values to enable us to provide entertainment, gaming, and leisure experiences safely, responsibly, and ethically.

As our Implementation Manager, reporting to the Head of Quality Engineering you will be responsible for planning, managing, communicating and executing the implementation activities required to coordinate and support the go live phases of technologies product builds.

**A few of your responsibilities**
- Work closely with Product and Project team members to capture all detailed required tasks that will support go live activities
- Acting with integrity and conviction to achieve strategic objectives assigned to Release management function
- Plan and facilitate implementation activities across the SDLC
- Manage and communicate the impact of environment refreshes, release schedules, release status, release scope and escalate key issues and risks where appropriate
- Build and maintain the Implementation Plan that is in alignment with the standards set by the Product Owner and Release and Environments Manager
- Build and communicate business impact and mitigation plans where appropriate for releases that cause business outages.

**What we are looking for**
- Minimum 5+ years’ experience in Implementation Management role
- Extensive experience in or working with Release and Change Management roles
- Comprehensive background in definition of release management process and practices
- Proven ability to exercise strong and effective leadership in high-pressure situations
- Strong ability to exercise independent and effective judgement
- Experience in negotiating with key stakeholders to achieve a win-win situation

A strategic thinker and adept team player, you thrive under pressure and excel in your role as an Implementation Manager. With a strong background in executing project strategies and integrating new systems, you effectively analyse complex situations and drive operational excellence. Your leadership fosters team collaboration towards shared goals, promoting innovation and continuous improvement. Your commitment to excellence significantly contributes to organisational growth through strategic vision and meticulous execution.

Your role will be pivotal in crafting the success of The Star Sydney. Join us in making a difference.

**What can we offer you?**
- Complimentary meal on site every day, including hot meals, sandwich bar and more
- Discounted parking available in the city
- Flexible working arrangements
- 30% Discounts across award winning restaurants and accommodation
- Lifestyle discounts including gym memberships and dry-cleaning services
- Paid Parental leave from Day 1, Secondary Carer’s leave also on offer
- Mental Health and Wellbeing services
- Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+[WC1]
- Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position._

**Our culture**

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

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